Broadcasting Hypocrisy

Proof that thebrandbuilder does occasionally read my blog I think Seth Godin is reading my blog. Yesterday he wrote on ‘Losing Andrew Carnegie‘ and talked about investing in people over parts. Anyone who has been reading here a while knows I’ve been talking about this a lot since October, and gaining new levels of growth by getting free what I call ‘Factory thinking‘. The idea is that parts in a factory will break, but if you lead people, they can develop and grow.

Of course I know Seth isn’t reading my blog, nor is the idea mine to begin with – we’re just standing on the soliders of giants who’ve been discussing this since the beginning of time.

However it is an opportunity to discuss something that’s really on my mind right now and will require me to be painfully honest.

Are We Really Focussing On People In Social Media, Really?

So confession time. Claiming that Seth Godin is reading my blog is attention seeking. My blog is getting less comments and retweets and I find myself at times wondering what the point is. I’ve been doing things like writing blog titles like this, trying to promote my own stuff as if it’s someone else’s. All the dirty tricks.

But then I catch myself: this is factory thinking. It’s treating my blog is a machine that has outputs – rather than a place to serve and lead people.

What really shook me up was spending a bit of time with Chris Brogan at Like Minds. I don’t want to play the name game, but I was profoundly impacted by the time I spent with Chris. I’m pretty good with people and good with names – but Chris was on a whole other level.

I saw him meet people in the morning, meet a tonne of people during the day, and then call that person by name in the evening. Every person he spoke to I watched him converse with genuine interest, and never flip open his phone or excuse himself like I know I so often do.

When I asked Chris what his secret was, he gave me the simplest, yet most painful answer: “I just have an insane passion for humans

Are We Broadcasting Social Media?

I wonder how many of us are broadcasting the message of discussion? The whole idea of Social Media is that it is two, three, four way communication, yet I know my behaviour of late has been one of broadcast.

What hypocrisy!

One of my friends is Robin Dickinson. He and I talked a few months ago about a comment-driven blog, a place where the blogger was actually a facilitator – and rather than forcing his readers to read his content, he instead used the blog as a place to draw comments to form the content.

Well Robin went away and did it. What he has going on right now at RADSmarts is something I’ve never seen before – a community that is commenting on each others comments based on a short, 50 word blog ‘question’ with a picture.

I’ve got no point to round this up on, and to be honest I’ve lost the expectation of getting an discussion going below. But that doesn’t matter. This isn’t a machine that I’m churning – it’s a place to lead people. And if what I’ve seen last week with Like Minds is anything to go by, leading people will build far bigger things than managing machines ever will.

My thought now is, how much of what I thought was ‘discussion’ and ‘social’ was just broadcast?

You’ve Got A Heart, A Wallet, And Contacts – So Use Them

httpv://www.youtube.com/watch?v=U8D_Ll6VrSU

Last week Matt Young presented the Have A Heart Appeal as one of our Endeavours at Like Minds.

The aim is simple: to raise £1,000 for the Starlight Children’s Foundation, whose aim is to basically grant the wishes of terminally ill children.

I’m not asking you to have a heart because I know you have one. I’m just asking you to do two things:

1. Give to the appeal if you haven’t already.
2. Pull your contacts to see how we can not only smash through £1,000, but use our connections to help make some wishes come true. Put what you can do in the comments below.

So, to give to Have A Heart, click here.

I know we can do a lot of good for the local community with this – and do things that really matter.

Wax On, Wax Off: Headfake Marketing, Without Marketing

Wax on....Wax offJim offers a great idea. He knows it’s good, but unfortunately a lot of people just don’t quite get it and therefore aren’t buying it. Jim is frustrated day after day when he sees how his ideas could be used by people in his community, but because he can’t communicate it, and because the community aren’t sure of him, his idea isn’t selling.

One day, Jim decides to stop trying to market his idea, and instead decides to show his idea in action. Rather than trying to promote his idea, he lets uses his idea to promote an entirely different idea altogether. The result is that in doing so, people got to see Jim’s idea in action.

Ok, so Jim is Me.

In fact, Jim is a lot of people. Headfake marketing – the method of using one thing to teach another thing – is as old as, well, the Karate Kid. Remember Mr. Miyagi teaching his young student to ‘wax on, wax off’? By teaching him how to clean windows, Daniel actually learns to block punches. We can use the same techniques today when articulating the ideas that we have.

This mechanism is used a lot in sales. When people ‘sell through’ rather than ‘sell to’, they are pulling a mild form of this (you know, the old “You might know someone who needs this”, rather than saying “You need this” trick.) Or how about getting kids to eat food by pretending it’s a plane flying into a tunnel?

The headfake above means you are selling to someone while giving them a safe way to exit, which is generally more pleasant. But there’s more to it than that.

How To Wax On, Wax Off

The reason why you have to pull a headfake is because, unfortunately, when people are too familiar with you they often won’t learn from you. That’s why Jim (and the rest of us) get annoyed when people suddenly ‘get it’ when someone says what we’ve been saying for ages already. So here’s how to start going about it:

  1. You need to create some kind of distance, or magic curtain. You can’t let people see how you put it together, because that breaks the transformational effect when they see what you’ve done that finally shocks people into admiring what you do. Remember when Daniel realises that ‘Wax On, Wax Off’ was the actual moves? Thats the transformation you want.
  2. Transfer your passion into the headfake. If you’ve ever visited HSBCreviews.com, you’ve seen the headfake in action. The lesson we learn from thrudigital here is that the headfake needs to be around a passion or a pain in order to provoke emotion. It can’t be bland, else people don’t get it, and don’t want it.
  3. Make the headfake a mindshift. Do it to such a high standard that people are hungry for the next thing you have. You can do this most powerfully by making mantra and creating a phrase that people start using. If everyone in your proximity is using your language, then you are the master of that language, and can do with it as you will (just don’t abuse it.)
  4. Tell stories. This makes it memorable. People forget what was said but they remember what they felt, and stories create feeling because we use our imagination to put ourselves in the story, rather than passively just listening.
  5. Followup with by packaging the idea to take home. After the headfake (if you do it well), people will want you idea. You need to have a simple, clear packaged idea that they can take home with them. After you’ve worked so hard to make your idea clear, don’t make it unclear again with your amorphous mist of services. Present a clear, packaged productised idea for taking home.
  6. Convert it. You have to master it, close the deal, and convert the headfake into your idea. This can be uncomfortable, but people are hungry for it. If people are complimenting you, then you need to just decide to have the confidence and go – stop worrying over whether people will buy into your idea or not – and stop waiting for people to come to you.

A Living Example

Randy Pausch carries out his famous last lecture here on the subject of “Achieving your Childhood Dreams.” What follows is an hour discussion on headfakes, before the final revelation that the whole talk is a headfake itself. It has passion, the magic curtain, stories, mindshifts, language and wholly converts the headfake into the idea.

Watch it here.

Your Headfakes

I want to hear about the headfakes that you’ve pulled, and the best ones that you know of. Let’s get a list going in the comments.

Photo with thanks to tico24.

Tower Block Of Uncommons

httpv://www.youtube.com/watch?v=q0WQEKHp0yM

If you can’t see the video above, click here.

This incredible series, Tower Block of Commons, gave me great insight again into perception. It doesn’t matter what the reality is. If the everyday person has a perception that our government spend all day arguing in a room and having two homes, then it doesn’t matter what really goes on.

Because the perception is broken, The House of Commons and the common man have nothing in common.

You want to know why it doesn’t matter? Because people don’t care about your reasons. Unless you care about theirs.

When I watch that video above (and the many other instances over the series), I’m looking at a members of parliament who are making the following fundamental flaw: They are seeking to be understood, rather than seeking to understand.

Could the woman in the video above see the MPs point of view? Sure they could, if the MP would give a little and understand their situation first. Because that’s all the woman wanted: to be understood.

Seek commonality. Put people first. Be impressed, not impressive. Understand, rather than trying to be understood. Help rather than trying to be helped.

Your Leading Thoughts Please

  • In 3 steps, how can we find commonality?

No More Big Events?

Election night crowd, Wellington, 1931

Yesterday Seth Godin rocked the boat with another post that many people disagree with: No More Big Events.

This short post said that big events don’t work because they aren’t as good as “frequent cheap communication”. Scott McKain wrote a long response on why he disagreed which is worth a read.

I don’t disagree with Seth. Why, in an age of such connectedness, do we still try to fill rooms? Continue reading

Flatness, Equality, Social Media and Communism

httpvhd://www.youtube.com/watch?v=ashKB16gyvc

Last Friday we had some great discussion on the idea of a “Flat Social Media Earth. In the above video, I’m just bringing a few more thoughts to the table, but first, I just want to recap what was said in the comments:

Jeroen Hoekman said, quite radically, that,

it is impossible for social media to be flat. Unequality is intrinsic to Social media. People have so many “friends” or “followers”, because they want to feel popular, feel like a celebrity. Make people equal and you might kill social media.” Continue reading

A 7 Year Old Does Social Media Better Than The Rest Of Us

httpv://www.youtube.com/watch?v=GlX2kI65Ryg

This melts my heart, and it convicts me at the same time. A 7 year old boy by the name of Charlie Simpson saw the Haiti disaster, aimed to raise £500 by cycling his bike (that would be awesome enough in the first place), and then goes and raises £70,000. You can read it on BBC News here, and give on his JustGiving page here.

You know what my problem is? I’m too smart (or rather too stupid) to just go and simply do what needs to be done.

There’s so much in the world that we can change if we work together and have faith like children. But we’ve got every excuse under the sun. That’s why a 7 year old does Social Media better than the rest of us.

Thank God (literally) for Charlie Simpson. You’re one of my heroes (literally).

Give This Christmas

Snow, Bovey Castle, and a picturesque white ChristmasIt’s Christmas. I’ve been celebrating all week with friends, family and new faces. The whole reason why we work so hard is to be able to first of all make a difference, and secondly to enjoy it. So I’m taking the time to do enjoy my labour.

Also, every Christmas my friends and I at The River Church have families and students over for Christmas lunch who are by themselves, or just want to be around more warmth than usual. I always come away having made new friendships and love being able to make Christmas happen for someone else.

If you’re overworked, not enjoying the fruit of your labour, or just caught in commercial Christmas stress, then please take some time out and get around the real cause for Christmas – giving to those who have none. I personally find that more refreshing than any amount of sleep.

You also need to get the rest, because in case you didn’t know, 2010 is going to rock. See that tree there? That’s the Christmas Tree at Bovey Castle – home to the Like Minds Summit in Feb 2010. It’s going to be amazing.

So, Merry Christmas, one and all. And let me repeat again that this is a time for giving to those who don’t have.

The Desperate Need For Clarity

Expo2008: Squared & DiagonalOver the last weeks I have attended a number of events/conferences in London, most recently including Jeff Pulver‘s #140Conf, where I got to dine with Jeff the night before with Daren Foysth and few other new friends. The next day, despite the lineup of experienced and innovating speakers, and the crowd of great people, I was mostly disappointed by the content that these speakers shared: there was nothing in it that had any kind of structure that I could take away and use – and it’s been the same at the other conferences too.

Note that these conferences were attended by existing Social Media practitioners – they weren’t entry level. This is important to point out, because some people made the same criticisms about Like Minds. My retort is that Like Minds was aimed at a wide range of skill sets, and had four keynotes to provide value to the range of expertise in the room. Having said that, we’re still working hard at making sure in February we deliver unquestionable value – a conversation you can follow some of over in the comments section at this post on Carl Haggerty’s blog. Continue reading

Confessions, Part 1

I'm listening

Last night Ruairi Fullam linked me to this post from ProBlogger, from May. As I read down the page, I got convicted by the following words from Chris Guillebeau:

The time to start presenting your big ideas is when you can no longer keep them to yourself in good conscience.

When you reach that same point, and when you’re willing to sacrifice for it, nothing can stop you. Some of the best advice I heard came from John Wesley at PicktheBrain.com. John told me that the turning point for his site was when it went from being about what he wanted to what the readers wanted.

I’ll be honest and open – I think I’m doing the first part – presenting big ideas. Perhaps the ideas are a little too conceptual… But anyway… What I am sure of, is that I’m not doing the second.

I love getting comments from you all – and as I’ve said, your comments and feedback have helped me find my voice. But I’m pretty conscious that I’m still very much writing for me, not for you. Now for some bloggers that’s fine, but I don’t want to sit down with the rest of the crowd. The whole idea of Like Minds is collaboration over innovation, and that’s the same thing people should find here.

So, I guess what I’m saying is, I’m all ears and eyes: tell me what I’m saying that helps you, what’s just plain nonsense, and what you’d like to have more of.

To help you, let me give the general areas of discussion here: innovation, experience, social media, marketing, branding, leadership, tribes, GTD, character, change.

Now, the floor is yours.