Presentations vs Participations

We learn by engaging, asking questions, getting our heads around an issue, right? Then why are conferences full of one way presentations?

I clipped this article over a year ago and was re-reading it today, called Presentations vs Discussions. In it, Fred Wilson makes the case that those exceptional class room experiences, those board room meetings that really change the direction of the company, those conferences where the light bulb really goes on, are not the result of presentation, but – to use my language – participation.

Fred writes

A presentation is like a TV show. It’s a lean back experience. A discussion is like an online chat room. It is a lean forward experience. They are not the same thing and in many cases they work against each other.

And then concludes

Presentations are important. I do a lot of them and post all of them on this blog in advance. I am not saying they don’t have a role. But if you want to foster real engagement and real discussion, they are not helpful and in fact I think they are hurtful.

What’s really great about the post is the 145 comments that proceed the blog post – the participation after the presentation, as it were. And thus this gets me thinking. We need presentation and participation. Presentation sets the scene and gets everyone up to speed, but it’s participation where the learning takes place – because as we say, if you’re not talking your’re not learning.

I’ve always made an effort here to encourage participation and it’s been my delight to engage in some wonderful relationships as a result of it. But I’m aware that it wouldn’t have happened unless I had presented something to begin with.

On another note, I’m aiming to change the design of this blog a bit to help make it easier to both get hold of the presentations here, and more importantly, participate.

Your Leading Thoughts

  • What is the balance between presentation and participation? 50/50? Dependent on context? Variable?
  • How do you minimise a presentation to the essentials in order to get the participation underway?

Video: Making It Matter

I engaged with the participants at IYCF 2010 is Pakistan this week, telling them to Scatter, Gather, Matter. Whilst I’ll be posting a video next week to wrap up my experience of the week, I wanted to bring some understanding to what I mean by “Matter”.

Mattering is about creating platforms that enable and empower people for their lives. A platform is something that we build on top of. For instance, Facebook is a platform that we can build a social presence on. My church and the teaching we provide is a platform that people can live their lives on. Guardian’s Open API is a platform that bloggers and journalists can build their writing on.

Marketing Mattering

Smart organisations have positioned themselves like this for years. It’s nothing new, but before we didn’t really understand what it was that we were doing. It seems now that more and more service providers in particular are releasing that they must therefore market themselves as less of a service provider and more of a life enabler.

So, cue this video that I adore from Vodafone earlier this year:

This is how to market mattering – by showing how your platform enables people to live their lives in a more empowered way. Don’t focus on the platform, focus on the potential for life change. Don’t make it about the features of your platform, make it about the tangible benefits.

Your Leading Thoughts

  • How do you see the change from service provider to life enabler taking place amongst other brands?
  • How would you apply this in your market? (In order to help others learn from your application)

What Is Social? Well…

What with starting work this week on a manuscript for a book – “Social” being the working title – I want to share some of the content that I will make up the backbone of the book that I haven’t made public until now, as it’s been reserved for paying clients only.

[slideshare id=5063806&doc=whatissocial-100826163537-phpapp02]

If you can’t see the above slideshow, click here, or see it directly on Slideshare.

This is a short 12 slide presentation that explains succinctly what the difference between social and broadcast as – as mindsets before they are media – and then three lessons that we draw that help us understand social.

Social is a big topic for me. Everything I do keeps coming back to it – whether it’s learning, event design, social media, marketing, church, relationships – social is right in there. And it’s not that social is a new thing. Far from it. Social is our original and default method of communication. As our default method, it also is ruled by our default physical limitations (how loud we can speak, etc), and it is from these limitations that we create broadcast, which is a one way extension of what is socially created, for wider reach.

My basic premise is that we have social innovation and broadcast duplication. Social is the fluid conversation that is a real-time co-crated product. Broadcast is the recording of that conversation and duplicating it so more people can hear it. In social, the conversation can change. In broadcast, it does not.

What the book will then lead into is a discussion of the Social / Broadcast Matrix, and the three social strategies. And true to these three strategies, the book will function on one: socialised channels, socialised content and socialised culture. In other words, it’ll be available everywhere you’ll want to consume it, it’ll be full of UGC (i.e. YOU), and it’ll be open for you to use and build upon.

(You can watch a video of me discussing Social on a larger scale here)

Your Leading Thoughts

  1. Do you see holes in my premise? Given I’m basing a book on this, I need you input!
  2. How would you like to contribute to the creation of ‘Social’?

Spreadability and Guidance vs Governance

httpv://www.youtube.com/watch?v=2gRvtVSMB0E&feature=player_embedded

If you can’t see the above video, click here, or watch it directly.

I had a great chat with Sam Ford from MIT yesterday about spreadability. Turns out he and Henry Jenkins are writing a book about it, with the same ideas that I’ve been having over the last 6 months – and we didn’t know about each other until very recently. Funny to see how that happens.

One of the things we talked about is that for something to spreadable, it has to be guided not governed. Reason being that if a peice of content is governed, then it is so heavily guarded and restricted that it can’t be taken into new channels and filter into new areas that are beyond their reach.

This video, with Ben Huh – the maestro of spreadability who runs ICanHasCheeseburger, is excellent as Ben talks about what makes media spreadable – lower barrier to entries and the lifting of restrictions. He’d know about that.

The lesson? If you want things to spread, you have to let go.

People, Not Parts

What A Team

The Dream Team – hanging out with some of the people at the Like Minds Summit 2010 at Bovey Castle.

Around the end of the last year I wrote a series of posts on ‘free from the factory‘, in which we talked about the shift from an industrial economy to a knowledge economy, and the change in business and society that followed.

The main point is that in a knowledge economy you don’t manage people like parts in a machine – you lead them and guide them, because unlike parts in a machine, they have the ability to develop and grow, rather than rust and break. It’s this difference in mindset, between managing production and leading people, that is the reason why most companies don’t get it.

The organisations that will thrive and are thriving are people-to-people. They value people, not parts. The news yesterday was that YouTube now has 2 billion views a day. Facebook is about to hit 500 million users. What causes their success? Factories that churn out products faster and cheaper (the way we compete in an industrial age), or are they teams of very skilled, highly motivated people whose synergy and vision creates communities and platforms with depth that better provide customised experiences that meet the emotional needs of other people (the way we compete in a knowledge age.) Continue reading

Let Attendees Be Participants

I wrote a while ago about the issue with Social Media events being that they aren’t Social. I suggested a few reasons why this is – but they really boiled down to two core problems:

  1. Ego
  2. Ego

Ego in the first instance is like speakers like to hear themselves talk, and Ego in the second instance is that we love to say we heard ‘so and so’ speak. (Thank you, Jeff Jarvis, for inspring me to tell the truth, and use the word Ego here.) Unfortunately, these aren’t conducive to effective learning. Continue reading

Some thoughts on Social Shopping and Click Consumerism

httpv://www.youtube.com/watch?v=Ed5vJeaEuzA

If you can’t see the video, click here. You can see the video on YouTube.

At the moment we’re having a lot of discussions on the Like Minds LinkedIn group, and one of these discussions recently was about Facebook’s new Social Plugins and how people felt this created a new level of trust and social authority.

As you know, I did a video about this last week, in which I use lots of long words and jokes to basically point out this is move means we trust something more if we see our friends have liked it. Continue reading

‘Social’ as a Consumer Mindset

Social / Broadcast Matrix

Being true to the form of curation, I’d like to point you to two great posts from this week. First is Loic LeMeur’s post on “The end of the traditional campaign = reach model“, in which he talks paid vs earned media and a few other things. What the post and his video both come down to is the misuse of terms and the confusion that is created by the melange of ideas around Social Media. Continue reading

A #hashtag As A Platform

I spoke at WOM UK (Word of Mouth UK Association) last Thursday about Like Minds and how Spreadability is beating Reach (you can see the slides here on slideshare.net), and one of the things that I spoke on was how the Like Minds platform is the #likeminds hashtag.

Today I’d like to just discuss a few thoughts on #hashtags as platforms, as well as point to what I think are the issues that we face with this.

Statistically, let me just point out the trend that I’m sure most of you are experiencing:

  1. More is said about you on Social Networks than on your blog comments
  2. Twitter is your main traffic source above Google
  3. Your #hashtag has more users than Twitter followers, RSS subscribers and unique visitors.

This for me means: Continue reading

Wax On, Wax Off: Headfake Marketing, Without Marketing

Wax on....Wax offJim offers a great idea. He knows it’s good, but unfortunately a lot of people just don’t quite get it and therefore aren’t buying it. Jim is frustrated day after day when he sees how his ideas could be used by people in his community, but because he can’t communicate it, and because the community aren’t sure of him, his idea isn’t selling.

One day, Jim decides to stop trying to market his idea, and instead decides to show his idea in action. Rather than trying to promote his idea, he lets uses his idea to promote an entirely different idea altogether. The result is that in doing so, people got to see Jim’s idea in action.

Ok, so Jim is Me.

In fact, Jim is a lot of people. Headfake marketing – the method of using one thing to teach another thing – is as old as, well, the Karate Kid. Remember Mr. Miyagi teaching his young student to ‘wax on, wax off’? By teaching him how to clean windows, Daniel actually learns to block punches. We can use the same techniques today when articulating the ideas that we have.

This mechanism is used a lot in sales. When people ‘sell through’ rather than ‘sell to’, they are pulling a mild form of this (you know, the old “You might know someone who needs this”, rather than saying “You need this” trick.) Or how about getting kids to eat food by pretending it’s a plane flying into a tunnel?

The headfake above means you are selling to someone while giving them a safe way to exit, which is generally more pleasant. But there’s more to it than that.

How To Wax On, Wax Off

The reason why you have to pull a headfake is because, unfortunately, when people are too familiar with you they often won’t learn from you. That’s why Jim (and the rest of us) get annoyed when people suddenly ‘get it’ when someone says what we’ve been saying for ages already. So here’s how to start going about it:

  1. You need to create some kind of distance, or magic curtain. You can’t let people see how you put it together, because that breaks the transformational effect when they see what you’ve done that finally shocks people into admiring what you do. Remember when Daniel realises that ‘Wax On, Wax Off’ was the actual moves? Thats the transformation you want.
  2. Transfer your passion into the headfake. If you’ve ever visited HSBCreviews.com, you’ve seen the headfake in action. The lesson we learn from thrudigital here is that the headfake needs to be around a passion or a pain in order to provoke emotion. It can’t be bland, else people don’t get it, and don’t want it.
  3. Make the headfake a mindshift. Do it to such a high standard that people are hungry for the next thing you have. You can do this most powerfully by making mantra and creating a phrase that people start using. If everyone in your proximity is using your language, then you are the master of that language, and can do with it as you will (just don’t abuse it.)
  4. Tell stories. This makes it memorable. People forget what was said but they remember what they felt, and stories create feeling because we use our imagination to put ourselves in the story, rather than passively just listening.
  5. Followup with by packaging the idea to take home. After the headfake (if you do it well), people will want you idea. You need to have a simple, clear packaged idea that they can take home with them. After you’ve worked so hard to make your idea clear, don’t make it unclear again with your amorphous mist of services. Present a clear, packaged productised idea for taking home.
  6. Convert it. You have to master it, close the deal, and convert the headfake into your idea. This can be uncomfortable, but people are hungry for it. If people are complimenting you, then you need to just decide to have the confidence and go – stop worrying over whether people will buy into your idea or not – and stop waiting for people to come to you.

A Living Example

Randy Pausch carries out his famous last lecture here on the subject of “Achieving your Childhood Dreams.” What follows is an hour discussion on headfakes, before the final revelation that the whole talk is a headfake itself. It has passion, the magic curtain, stories, mindshifts, language and wholly converts the headfake into the idea.

Watch it here.

Your Headfakes

I want to hear about the headfakes that you’ve pulled, and the best ones that you know of. Let’s get a list going in the comments.

Photo with thanks to tico24.