Video: How McDonalds Turned It Around

If you can’t see the video above, click here.

I recently found MeetTheBoss.tv – a site full of interviews with executives from organisations and brands you know, and some you don’t. It takes a bit of time to go through, and you have to sign up to see the full length videos, but it is worthwhile.

You’ve probably seen McDonalds brand transformation over the last 5 years, both in their stores and in their branding – in fact, you probably can’t miss it. Even in the middle of nowhere in Spain, there’s McDonalds – a testimony to the power that this brand wields.

This video tells the inside story of how they turned things around, which contains some pretty useful insights. Note that you will have to sign up to view the video, which does give me an affiliate rate back, however that’s just a nice perk for what is a useful resource for you, so please don’t feel obliged to lend me the pennies!

Your Leading Thoughts

  • What is your number one take away from this video? How is it useable for your organisation?

Producing Proof

Mind-map of Edward Tufte´s Beautiful EvidenceMy good friend Munya Hoto once told me that we live to produce proof. I like that. It means that we live to produce physical proof of what we believe.

When I started out as a consultant two years ago, I had some proof, but it wasn’t clearly documented. The first thing to do is certainly to produce proof (and once you have, that doesn’t separate you from most), but actually producing that proof in a way that someone get’s it is hard work. Many of us have successes, but still there isn’t the knowledge of those successes that we’d like.

I think the thing with proof is that one man’s proof is not another man’s proof. I was talking to a friend the other day and offering some insights in their business. Whilst they are greatly respected, no one really knows exactly what this person does and therefore doesn’t purchase or promote their services. To him, there was proof, but to others, there wasn’t.

Michael Meyers, my pastor, and I were talking the other day and he made the exceptional observation that everything you say before the event is an intangible. It’s only after the event that you have something tangible. That is sooo good – because don’t just all of us focus on before the event, rather than after the event? “I can do this, we will have this, we have got this going on, I am able to deliver this for you,” etc, etc – but this is all intangible speak. Rather we should be saying “I have produced this. I have done this. We have made this happen. Do you want it too?”

Before the event is intangible, after the event is tangible.

This is why my friend saw they had proof but others hadn’t. He’d seen what he’d done before – the tangible parts – but he couldn’t communicate it in a tangible way.

Michael went on to say two further things which illustrate what you need to do, which I thought were gold:

1. Pick up the proof

After you’ve done it – after the event – you have to pick up the bits that prove you did it. The testimonies, the videos, the reviews, the blogs, the Facebook comments and the best tweets.

I’ll be honest, this is something I’m bad at because I’m exhausted after the event. His tip is to introduce a team of people whose sole responsibility is post-event PR. I’ll be giving it a go over the coming months, so I’ll let you know how it goes.

2. Publish the proof

Once you’ve picked it up, you need to publish it. This is where Social Channels help. Scatter that proof, baby. Have it on YouTube, the blog, the static pages, on Flickr, on Twitter, on Facebook. Make sure every channel has proof – because people are always looking at various channels and might never see the whole picture.

Your Leading Thoughts

  1. I’m bad at producing proof and need to get better. If you are successful at this, what tips can you share?
  2. This does fly in the face of the myth of the over the top digital personal brand, because they often lack proof. How do, however, produce proof without bragging?

Interesting image courtesy of Austin Kleon

My Wife

Me and my hottie, for those who asked...

It’s my wife’s birthday today. Happy Birthday my sweetheart – hope you’re enjoying the holiday! (She gets my blog in her email ;-)

(BTW you can wish her a happy birthday on her Facebook profile.)

The reason why I bring it up is because she is a woman who supports me unfailingly – the kind of support that I can’t even begin to describe. I don’t mean that she supports me blindly. If you’re looking for the woman is straight and direct with me and doesn’t pull any punches, this is her.

Your Leading Thoughts

I would expect you have people like these in your life too. People who mentor you, support you, speak directly into your heart. Who are they? What are the greatest lessons that they’ve taught you?

Video: Start With Why

httpv://www.youtube.com/watch?v=u4ZoJKF_VuA

If you can’t see the above video, click here, or watch it directly on YouTube.

I caught this video earlier this year and all I can say is that it has changed how I run projects and decide what to do. It’s by Simon Sinek on the subject of “Start With Why: How Great Leaders Inspire Action”, after his book on the same thing (affiliate link.)

Simon basically says that great leaders don’t start with WHAT they start with WHY. I can identify with this on so many levels, the most pertinent being the work I do at The River Church in Exeter.

At our church, there are 101 things that we could do – ‘the whats’ – and most times, we’ve done things in the past because others were doing them and they seemed like good ideas. It’s not to say that we just did whatever came into our mind, but when you are running a church you are always looking for new ways to reach and help people, often on a tight budget, and when you see another church have success with a certain activity, you naturally want to emulate it. It’s not a surprise that many of things over the years have failed, probably the most memorable being when we went on TV for a year, which exhausted us and brought little gain in return.

Also, both in church and in my other ventures, there’s always the times when you’ve having a leadership discussion and you focus the whole meeting on a small part of ‘the whats’ while totally ignoring ‘the whys’. I guess the reason is that it’s easier to talk about a ‘what’ because it’s easier to change and more immediate to change.

What this video has helped me do is focus on ‘the whys’ first, and if there isn’t a satisfactory ‘why’, then to by no means look at ‘the whats’. Have you ever worked on a project without really knowing why? Have you found a task keeps changing because you don’t know the why? Have you found you do things without real purpose and direction? This video will help you as much as it’s helped me!

Your Leading Thoughts

  1. Be honest – where are you on this scale at the moment? What are your struggles and victories?
  2. What are you thoughts on the power of WHY? Are there times when you have harnessed it?
  3. If you have already seen this, how has it changed you?

Fail Forward

I’m not so much a fan of Seth Godin’s blog as I am of his books (I think the focus in his books is better than the blog which often I find too ethereal). However, I found this post on failure from him to be very good.

Seth writes on the levels of failure that we should have:

FAIL OFTEN: Ideas that challenge the status quo. Proposals. Brainstorms. Concepts that open doors.
FAIL FREQUENTLY: Prototypes. Spreadsheets. Sample ads and copy.
FAIL OCCASIONALLY: Working mockups. Playtesting sessions. Board meetings.
FAIL RARELY: Interactions with small groups of actual users and customers.
FAIL NEVER: Keeping promises to your constituents.

This reminds me of a book I read many years ago by acclaimed leadership expert John Maxwell called Failing Forward (affiliate link). In it, John discussed the mindset and the methods of making failure a positive – to literally ’fail forward.’

I remember being so afraid of failure that I would go to any length to avoid it (even if a project clearly was going to fail, I put an overload of resources in to minimise its failure, which of course took precious resources from other projects), and I’d certainly cover my failures up. One day, if we get time to sit down and chat, I’ll go through the list with you!

The point was that reading Failing Forward, I began to think very differently about failure, and actually began to see it as being part of success. You can’t talk of this and not, of course, think of Google who celebrate failure. In fact they don’t just celebrate it – they see failure as a necessary part of success – which when you think about it is very true. You have to fail to succeed.

Seth’s post, John’s book, Google’s philosophy – they all serve to help us embrace failure and learn from it, rather than fear it. I find, however, than many embrace failure but still don’t learn from it. It’s easy to say “FAIL OFTEN”, but how do you fail often?

Your Leading Thoughts

  1. When, exactly, did you start failing forward? What changed your mindset about failure?
  2. How have you learnt to learn from your mistakes? What methods fo you have in place?

Are You Living A Life Of Purpose?

Ok, so perhaps this is deep and delving a bit too much into people’s salads, but the other night I was at a dinner party and when asking about their interests and passions, the person said to me that they weren’t really doing the things they felt were a fulfilment of their life and found they were in a rut. When I asked them what they did for others, it was the end of the conversation.

It seems everywhere I go, people are describing the same thing – that they are just going from work to home to the bar / pub / coffee shop, and that’s it.

And I’ll go out a limb here – it seems these people are squandering their life and living at a bass level with little fulfillment or working out of the talents and giftings that they have for our common good as people.

The reason why this gets me down? Because I believe no one should live a life that isn’t giving to others. And I believe that no one should live a life where they aren’t actually fulfilling their potential. When I see people like person I met the other night, I just can’t help but feel they are living like a chicken when they were meant to soar like an eagle.

I want to make clear that I’m not saying this is about wealth. Some of the poorest people I know are the most giving, but then also so are some of the richest I know. This isn’t about how financially rich you are, but how purposefully rich you are.

Nor am I saying that this is exclusive to our western mindset. People leaving in areas of extreme depravity still practice this idea of purpose and the common good – in fact, it seems our over-materialistic western world is the place that struggles with it.

The question I’m asking myself at the moment everyday at the moment, to test myself? What have I done that matters?

Your Leading Thoughts

  • Do you live for others? I think we should, so if you don’t, tell me why.
  • Why is there an epidemic of chicken living?
  • What are you doing that matters?

Together

Wall Of Peace - MoscowIt’s a concern of mine that despite all our social media, people still don’t do things together.

Words like community, team, collaboration, relational, participatory, social – they are all over Twitter, but then when you share these links or comment on these posts, do you get a reply? When you ask people not what they say about social media, but if they are doing social media, how many are building connections and really collaborating?

The truth is that working together is hard.

It’s hard because we grow up today in a such a me-focussed world and live such me-focussed lives that the preference of others and putting others first that is required for team work doesn’t come easily.

Case in point: communication. Every Sunday at church, we have a team who handle the sound, the lighting and the audio/video content. They all link into each other, yet when Sunday comes and they are working together, I was rarely hearing them talk to each other, and as such, the whole Sunday experienced suffered.

Why was this? Because they were used to living in their own minds and focussing on their own angle, that they were almost unaware of the others around who needed their support and communication. Now that I’m teaching them communication and helping them see the need for the big picture and to give of themselves to each other, they are working far more powerfully as a team.

Malcolm Gladwell writes some very interesting stuff about this – particular in the area of focus – in his book Blink (affiliate link.) With focus, we tend to close off what’s going around and zoom in onto one thing. And I think that technology has heightened this ability within us – for good and for bad. Think about the hundreds of millions of knowledge workers who spend all day with computers, not uttering a world as they live inside their head and shift digital paper. What they are getting better at is having a tight focus. What they are getting worse at is looking up.

In order to get on together we need to look up. We need to prefer one another. Valuing the person in front of us. I’m shocked by how much ego I still see – people clamoring for the attention, to give their point of view, to ensure they are heard and that they get the credit. You know what I decided? I’m going to give the credit rather than get the credit.

Your Leading Thoughts

  1. When did you learn to really work together? What was the time that switch you from being me-focussed to we-focussed?
  2. If you could give one tip to people that would help them become team players, what would it be?

Photo courtesy of Jeff Bauche

Build Not Buy

As MasterCard have told us, there are some things money can’t buy:

  • You can buy a house, but you make a home
  • You can buy a car, but you learn to drive
  • You can pay for a good wedding, but that doesn’t make you a good husband
  • You can buy a ball, but it doesn’t make you a player

Even going to the gym and paying for a personal trainer doesn’t make you fit – you have to do the work and build up your body.

Here’s what I’m seeing a lot of: people buying and selling, but few building.

I think this is what separates just any old event from a community driven event, or separates any old product from a lifestyle product.

What I’m seeing even fewer of is people who don’t just buy an education and theory, but build learning and reality.

Your Leading Thoughts

  1. Take a moment and tell us – what are you building?
  2. What is the market for building?

Robin’s Thoughts on Maintenance

balanceIn our discussion recently on “it’s easier to obtain than maintain“, we looked at how we deal with the everyday ‘boring’ work, considering most of us are type A, driven, motivation fuelled people.

One comment really stuck at as having a lot of gold in, from my dear friend Robin Dickinson. (It’s not the first time. He’s been doing this for a year now…)

Before I quote the comment and share my thoughts on what he said, it’s important to point out in the spirit of curation that Robin’s blog is the best self-focus and business development blog that I engage with, and also a model community for many to follow on what Robin and I call the ‘comment driven blog’.

Robin has innovated a few things on his blog. First of all, the comment driven blog post as mentioned above, 2 minute ‘Black Chair‘ videos, and more recently, the start of the Sharewords community through a blog post that has had over 1,000 comments. This blog post is in my opinion an internet phenomena, and a shining example of a value-based approach towards social media (and one that I follow.) I thoroughly recommend that you subscribe in your RSS and get acquainted with Robin on Twitter.

How A Master Maintains

The point is that Robin is someone who continually obtains – but is also the best I know at maintaining. So when he left this comment, and with such focus, I listened. Here it is (original link):

“what practical skills and tips have you learnt to keep things maintained?”

Quick list, in no particular order:

* Have a long-term plan (3-5 year horizon);
* Know what really pays the bills and stick to it;
* Have a life outside of work;
* Pace yourself;
* Know when and what to automate and delegate;
* Max-min key processes: design for maximum result for minimum effort;
* Measure and track key business indicators;
* Take full control of and responsibility for the numbers – the finances;
* Understand WHY you are doing what you do – have a solid rationale;
* Understand how to achieve and stay diamond focused on what really works.

My takeaways: there is balance here. Practically, I can see that Robin splits his days between obtaining new and maintaining the old, and I can see that when it comes to maintenance, he maintains the fun stuff and he maintains the essential and sometimes boring stuff too. The real winner is that he harnesses the power of a habit that has a strong focus.

Your Leading Thoughts

I’ll be honest with you – my daily routine has become a bit unbalanced as of late. When I’m in balance, I find I am far more productive, but out of balance I work harder but find I punching a lot of air and tend to be unfocussed and less productive even though I am working more.

  • How balanced are you? How so you balance obtaining with maintaining?
  • And how can we help each other to become more balanced?

Photo courtesy of han s’

Change is the Essence of Growth

The road of life twists and turns and no two directions are ever the same. Yet our lessons come from the journey, not the destination......365/365A note today about change.

Change is the essence of growth. To not change – that is truly destructive. Change means we are fresh, focussing tighter. Something that Julien Smith spoke about on his blog recently too.

Of course, the typically participator at this blog is someone who is changing regularly. My question then is how do we change?

As you know, I’m a stickler for a good framework. I need a model or process that I can repeat. So I wonder what we are doing to regularly change – is change something that we are intuiting or do some people have a structured approach?

Perhaps the best book I’ve read on this recently, and one of the best altogether, is Switch by Chip and Dan Heath (affiliate link). This book was doing the rounds, so I jumped on the bandwagon and was not disappointed.

They have three key points: Direct the rider (decision making), motivate the elephant (emotional motivation), shape the path (situational optimisation).

I’m starting to use this (and their sub points they have too – best if you buy the book and read) and it’s proving quite useful. I’ve been doing these three for years, but now I am more clearly understanding the why of why I do them, and can better direct, motivate and shape myself!

Your Leading Thoughts

  • Do you have a relentless pursuit for something ‘more’ that requires to change often? What does this look like? Why change?
  • Does your frequent change mean you often leave things unfinished?
  • How do you change? As in – how do you do the process of change?

Photo courtesy of AndYaDontStop