The Social / Broadcast Matrix
I wrote last week about ‘Broadcasting Social Media‘, and how many conferences are a contradiction in terms when their content is about Social Media, but they have no social interaction or discourse – just speakers broadcasting a social message. This got me thinking. If you can broadcast social, then that says something about the channel that is [...]
What Nestlé Should Do, In 4 Steps
If you didn’t know, Nestlé have had a rough week, which I detailed yesterday. Today’s post is a continuation: What should Nestlé do now? It’s easy to say what they should’ve done – but now that they had this mess on their hands, what is the way forward? I’ve got 4 steps for them, that if [...]
The 7 Things Nestlé Should’ve Done
UPDATE: I have also published a follow up post on What Nestlé Should Do Now. The latest Social Media disaster happened last week as Nestlé got literally slammed on Facebook. Here’s how it happened, what lessons we can glean, and what Nestlé should’ve done: 1. A Social Media presence doesn’t inherently fix your offline problems and perceived questionable ethics. It [...]
Mass Relationship
In the comment section of our discussion this week on Social Media not being ‘social’, Robin Dickinson and I discussed the future of conferences, namely that the future could be a future without them altogether. Robin and I have been discussing this on Skype since July and his point is, ‘why in the 21st century [...]
The Issue With Social Media Events: They Aren’t Social
Let’s be honest today. The feedback is coming in from some events running right now – SxSWi, SMWF and some reviews from Like Minds, and something is clear to me: we still are thinking top down. Yesterday Valeria Maltoni posted “SxSWi in Quotes“, which comprised mostly of people saying their favourite thing at South By [...]
Be Useful: The 6 Social Media Presences
If you can’t see the Slideshow, click here. You can view the slideshow by itself here. Today I’m giving you a little teaser of just some of the content I’ll be going through at Like Minds Immersive on Thursday in London. I wrote an article a while ago on the 6 Social Media presence types, [...]
6 Classifications of Social Media Engagement
Sometimes I’m just stupid. I’ll be honest with you. So when it comes to Social Media integration and management, I like things to be clear and simple. I just want to share this simple method we have at Aaron+Gould for managing client Social Media. Perhaps you can do something with it. These are our 6 [...]
Preaching to the Converted?
You might have the feeling if you’re using Social Media that you’re preaching to the converted. I often do. Question: How many more case studies can we read? How many more times can the same common sense be reinterpreted in 5 different points? How many more summarises and digest emails can we look through for [...]
A Better Way For Event Sponsorship: Partnership
I talked a little with Amber Naslund (Director of Community at Radian6) at the end of last week on a new way to look at event sponsorship, after she sent our a rather wistful tweet, saying she was looking for a “better way.” I agree with her. Let’s put ourselves in Amber’s shoes (and indeed [...]
Scaling The Levels Of Social Communication
If a picture is worth a thousand words, then what is a tweet worth? One of the things I persistently tell my staff is “get on the phone!” When trying to get information, sort something out, or close the loop on a contract or task, I really do hate it when people leave things to email when [...]








