Comments on: First, Make Everyone Feel Special: Social Media Ethics 101

By: Scott Gould

Scott Gould — Mon, 08 Mar 2010 03:10:39 +0000

Totally. Makes all the diffference

By: Ricardo Bueno

Ricardo Bueno — Mon, 08 Mar 2010 02:38:19 +0000

Scott: how does that saying go… People will forget what you said but they'll never forget how you made them feel.

By: Scott Gould

Scott Gould — Tue, 02 Mar 2010 15:54:05 +0000

love it

Anyone whose read that book will know the secret to anything that I do these days.

By: BenjaminEllis

BenjaminEllis — Tue, 02 Mar 2010 14:55:22 +0000

Mandatory reading – In those days I was managing (and marketing) products to the big telcos like BT, Vodafone, MCI/Verizon and co. Although we called them “service providers” we knew that really they were experience providers. What's the value of a phone call? It's not the bits across the wire, it is the experience of hearing the voice of a loved one, or soothing a distressed customer. The successful ones knew that long before '97. The rest realised it when we started building IPTV services. People pay for experiences, not things.

By: Martin Howitt

Martin Howitt — Tue, 02 Mar 2010 01:33:57 +0000

yeah, sorry, it's a bit too early to be planning the next one isn't it!

relax – you've done a great thing.

By: Scott Gould

Scott Gould — Tue, 02 Mar 2010 01:28:21 +0000

You've read Experience Economy?

Incredible read – and waaay ahead of its time. Was written in 1997 I think

By: Scott Gould

Scott Gould — Tue, 02 Mar 2010 01:27:37 +0000

Hey Martin – nice pulling together of different thoughts there – and like you are suggesting, a compelling experience should compel you to go and act.

Next time… still thinking it through

By: BenjaminEllis

BenjaminEllis — Tue, 02 Mar 2010 01:12:33 +0000

It was certainly a great experience – I've spoken to two people today who watched on-line and they picked up on the vibe too. People felt welcomed, included and engaged. Amazing job!

Here comes the experience economy.

By: Martin Howitt

Martin Howitt — Tue, 02 Mar 2010 00:49:42 +0000

Hi Scott!

are you bored yet with everyone telling you how wonderful it was? I wouldn't be. So here it is again: it was blinking excellent. An experience. And not just as a delegate either: I hope and expect it was quite something for you and the team as well?

"I think that many things are an experience waiting to happen – they just need to stop making people listen more than people can, and make them feel things instead."

There's a fine line between rock'n'roll, church, and business conferencing. People need to consume some "stuff" that makes them go out afterwards and do things. It's a combination of feeling and listening and talking and sharing and experimenting and planning and reflecting.

So are you going for the full set next time with a two-day conference that includes workshops, keynotes, panels, lunches, unconference sessions, dinners, parties and playtime?