Comments on: Making It Personal

By: Free From The Factory – scottgould.me

Free From The Factory – scottgould.me — Thu, 05 Nov 2009 09:11:11 +0000

[...] Friendship not Fear [...]

By: Solving Not Selling – scottgould.me

Solving Not Selling – scottgould.me — Wed, 14 Oct 2009 06:50:12 +0000

[...] is right in line with what we’ve discussed on the subject of ‘Making It Personal‘, and in the ‘PR 2010 Framework‘. By making your product or service an experience [...]

By: Lift The Restrictions – scottgould.me

Lift The Restrictions – scottgould.me — Mon, 05 Oct 2009 10:59:34 +0000

[...] said it again, and again, and again, that mobile technology will merge offline and online together. Recently the [...]

By: The New PR – scottgould.me

The New PR – scottgould.me — Mon, 28 Sep 2009 10:14:58 +0000

[...] it to yourself, let the saliva flow. Let every rip-off PR agent quake in their boots. Let the Removed CEO’s blood run cold. Because it is true. Personal Relationship. The public has no interest in a [...]

By: Thinking Outside Of The Bin – scottgould.me

Thinking Outside Of The Bin – scottgould.me — Thu, 10 Sep 2009 18:13:59 +0000

[...] friends to help. It takes a good dose of humility to ask for help – but if you’re doing business personally, then you understand that friends in business help each other out. So, hopefully you’ve built [...]

By: Scott Gould

Scott Gould — Wed, 09 Sep 2009 18:47:37 +0000

This is tough – the type of thing that only expecting a guest to be late will fix.

Of course you serve less people in the day, but without rushing ppl and giving them more time, you are giving a better experience?

By: Scott Gould

Scott Gould — Wed, 09 Sep 2009 18:47:37 +0000

This is tough – the type of thing that only expecting a guest to be late will fix.

Of course you serve less people in the day, but without rushing ppl and giving them more time, you are giving a better experience?

By: Scott Gould

Scott Gould — Wed, 09 Sep 2009 18:42:00 +0000

I'm hoping we can tackle some of it at alikeminds.org next month…

Robin it is hard work – it requires real thought – but without getting bogged down into bureaucracy…

By: Scott Gould

Scott Gould — Wed, 09 Sep 2009 18:42:00 +0000

I'm hoping we can tackle some of it at alikeminds.org next month…

Robin it is hard work – it requires real thought – but without getting bogged down into bureaucracy…

By: alexgreen

alexgreen — Wed, 09 Sep 2009 16:42:45 +0000

Its a conundrum I face too, the guest arrives 5 to 10 minutes late and still wants / needs the full 1/2 hour, I give it to them but the person waiting is upset at having to wait. When they come in though, naturally they want their full 1/2 hour!

Someone at some stage is probably going to feel undervalued. One hopes everyone will be understanding but its not always the case.

The first thing you say to the person who has been waiting is crucial to how things are going to proceed from there.
A few years ago I discovered (unfortunately to my loss) that asking them how they came to find out about my business (a completely valid and useful question for my information collecton in the context of my work) was definitely not the best question to ask first!

I do think that however people come in, whether its like Robin's scenario or otherwise, engaging with them as if they are the only other person in the world at that moment and really genuinely meaning it is only going to be a good approach.