What can we do with our collective Like Minds?

In a world where many are caught in a Catch 22, you have to wonder, what can we do with our collective Like Minds?

If we could convert our community into connections, I bet we’d find ourselves accomplishing things we never thought possible. I know that’s where I’m finding myself at the moment.

- What change could we make in the local community?
- What differences could we make for those living with tragically poor quality of life?
- What opportunities could we open for those who have none?
- What people could we connect together who could change the world?

So the question is, how are you leading the way with the connections you’ve made?

Photo courtesy of the stellar Benjamin Ellis.

Local Charities Doing Good – With Social Media

httpv://www.youtube.com/watch?v=c4aIj0rp5rM

If you can’t see the video click here. You can watch the video on YouTube here.

I was taking a break on Dartmoor this week when I started seing lots of collection boxes for Devon Air Ambulance Trust (DAAT) in practically every shop, hotel or restaurant that I went to. The woman at this shop told me that everyone in the town (Chagford in this instance) had at the very least a family member who had been directly helped by DAAT.

So I flipped out my camera and started rolling. It was a moment of synchronicity – let me tell you why:

We had Heléna Holt on the first panel at Like Minds last week, who is the CEO of Devon Air Ambulance Trust, and I know the campaigning that she and many others do through Social Media to not only get funds but to also increase awareness. Having Heléna on the panel was another local person who we had in the diverse mix of people speaking. I hear people talk about ‘local’ in Social Media, but few do it.

The local goodness doesn’t stop there. In fact this whole thing is a local affair – because it’s our local partners Optix Solutions who developed Devon Air Ambulance’s website and Social Media campaign. In fact having ‘local partners’ is something that just isn’t really being done by conferences that have a global voice. Anyway, moving on…

Heléna sat on the panel that Jonathan Akwue from Digital Public had keynoted on minutes before – the very keynote where Jon boldly said that “Social Media saves lives.” The Guardian were there and concured with Jon, and thus ran the first of two articles on Like Minds, titled ‘Like Minds: Social Media can save lives‘. You can see the interview with Jon and how they reduced teenage pregnancies using Social Media here and then the keynote here.

And there’s one more thing: before Like Minds, not too many people knew about Jon – something he blogged about quite openly here. But his opening keynote has been praised over and over. We knew that he had something to give, even if he didn’t shout about it.

There are plenty of examples of local charities doing good with Social Media. But more often than not they are behind the scenes rather than jumping to get attention. Take our like minded endeavours for example – I never knew any of them were functioning at such a level.

Let me hear from you – what local charities do you know of using Social Media to do good that we should be promoting?

Wax On, Wax Off: Headfake Marketing, Without Marketing

Wax on....Wax offJim offers a great idea. He knows it’s good, but unfortunately a lot of people just don’t quite get it and therefore aren’t buying it. Jim is frustrated day after day when he sees how his ideas could be used by people in his community, but because he can’t communicate it, and because the community aren’t sure of him, his idea isn’t selling.

One day, Jim decides to stop trying to market his idea, and instead decides to show his idea in action. Rather than trying to promote his idea, he lets uses his idea to promote an entirely different idea altogether. The result is that in doing so, people got to see Jim’s idea in action.

Ok, so Jim is Me.

In fact, Jim is a lot of people. Headfake marketing – the method of using one thing to teach another thing – is as old as, well, the Karate Kid. Remember Mr. Miyagi teaching his young student to ‘wax on, wax off’? By teaching him how to clean windows, Daniel actually learns to block punches. We can use the same techniques today when articulating the ideas that we have.

This mechanism is used a lot in sales. When people ‘sell through’ rather than ‘sell to’, they are pulling a mild form of this (you know, the old “You might know someone who needs this”, rather than saying “You need this” trick.) Or how about getting kids to eat food by pretending it’s a plane flying into a tunnel?

The headfake above means you are selling to someone while giving them a safe way to exit, which is generally more pleasant. But there’s more to it than that.

How To Wax On, Wax Off

The reason why you have to pull a headfake is because, unfortunately, when people are too familiar with you they often won’t learn from you. That’s why Jim (and the rest of us) get annoyed when people suddenly ‘get it’ when someone says what we’ve been saying for ages already. So here’s how to start going about it:

  1. You need to create some kind of distance, or magic curtain. You can’t let people see how you put it together, because that breaks the transformational effect when they see what you’ve done that finally shocks people into admiring what you do. Remember when Daniel realises that ‘Wax On, Wax Off’ was the actual moves? Thats the transformation you want.
  2. Transfer your passion into the headfake. If you’ve ever visited HSBCreviews.com, you’ve seen the headfake in action. The lesson we learn from thrudigital here is that the headfake needs to be around a passion or a pain in order to provoke emotion. It can’t be bland, else people don’t get it, and don’t want it.
  3. Make the headfake a mindshift. Do it to such a high standard that people are hungry for the next thing you have. You can do this most powerfully by making mantra and creating a phrase that people start using. If everyone in your proximity is using your language, then you are the master of that language, and can do with it as you will (just don’t abuse it.)
  4. Tell stories. This makes it memorable. People forget what was said but they remember what they felt, and stories create feeling because we use our imagination to put ourselves in the story, rather than passively just listening.
  5. Followup with by packaging the idea to take home. After the headfake (if you do it well), people will want you idea. You need to have a simple, clear packaged idea that they can take home with them. After you’ve worked so hard to make your idea clear, don’t make it unclear again with your amorphous mist of services. Present a clear, packaged productised idea for taking home.
  6. Convert it. You have to master it, close the deal, and convert the headfake into your idea. This can be uncomfortable, but people are hungry for it. If people are complimenting you, then you need to just decide to have the confidence and go – stop worrying over whether people will buy into your idea or not – and stop waiting for people to come to you.

A Living Example

Randy Pausch carries out his famous last lecture here on the subject of “Achieving your Childhood Dreams.” What follows is an hour discussion on headfakes, before the final revelation that the whole talk is a headfake itself. It has passion, the magic curtain, stories, mindshifts, language and wholly converts the headfake into the idea.

Watch it here.

Your Headfakes

I want to hear about the headfakes that you’ve pulled, and the best ones that you know of. Let’s get a list going in the comments.

Photo with thanks to tico24.

Spreadability: The New Sensibility

In my article PR 2010 I discuss a framework that looks not at reach, depth or views but spreadability as the new sensibility for marketing.

Think about it. Direct reach gets you in front of eyes. But with so much coming in front of eyes everyday, why spend so much money to be just another message?

New PR 2010 Framework, Draft #1

The things that gets word of mouth and word of mouse today becomes what we call viral. The message is one that lends itself to being shared amongst friends, amongst networks, and amongst communities.

Things that are viral and high spreadability are often very sticky. They stick in front of your eyes, as opposed to being one of the many messages that pass them.

The Cost of Spreadability

The great news about Spreadbility as the new sensibility is that it costs far less than reach. Direct reach on TV, radio, print, etc, will cost you a lot of money for a crowded moment in front of the eyes. But spreadability doesn’t cost that much cash – it costs time and thought.

The local restaurant doesn’t have to spend money it doesn’t have on reach if it can creatively make a special offer spreadable. And how will it spread? Though the existing network of brand advocates (Seth Godin calls them sneezers) who pass the message on.

In order to have higher spreadability we need to stop governing the message and start guiding it. As long as our hands are tightly holding the message, others can’t take it and share it to others. The sneezers can only sneeze the message if they can catch it and get it – own it – in order to pass it onto others.

Again – this is placing an emphasis on people not parts. Reach is really tied up in managing the process of the parts. Spreadability is about leading and developing people.

The Surprise of Spreadability

We’ll talk in the comings weeks about it more, but for now, you can read the whole article over here. My question to you though, hinges on the surpise of spreadability.

I often find that the things I want to spread don’t, and vice versas. I wondering if any of you have any thoughts about what makes something spreadable – and what surprises you’ve had over the things that did spread, and the things that didn’t.

First, Make Everyone Feel Special: Social Media Ethics 101

I’m struggling to pick what to write about after the incredible weekend I’ve had with those of you at Like Minds. There’s so much to say – not about me – but about the mix of people from all over the world who attended both physically and virtual, both on the day and in the weeks leading up, who made this gathering of like mind what it was and is.

My aim with event planning Like Minds was to not make as much of a conference as it was an experience. It’s something I’ve been doing and talking about for a while, and out of all the incredible remarks people have made about Like Minds (thank you all, so much, by the way), I was thrilled by how many kept echoing my sentiment and agreeing that it was an experience.

Make People Feel Special

Chris Brogan said both on Friday and his blog post on Saturday that Social Media is about making people feel special. I’m so glad he did that. Like I said above, I’ve been hammering on and on (and getting criticised) about experience – but perhaps now that Chris has spoken people will wake up and listen.

I feel silly as I write this because I feel like I’m performing some kind of rank-pulling by using the big names (and while I’m at it, John Bell also agreed) – but I have to get this out and into the community.

If anyone wants to know the secret to our success with Like Minds, I can tell you it in one word: experience.

Experience is what separates the everyday from every day – a compelling experience separates what is so remarkable that you use it every day from the things that are common and just plain everyday.

What Was Said, and What Was Felt

People forget 90% of what was said by the time they reach the door. This knocks all of the arrogance out of you because you realise that saying profound things isn’t as important – or memorable – as making people feel profound.

I think that many things are an experience waiting to happen – they just need to stop making people listen more than people can, and make them feel things instead.

UPDATE: I should’ve said that Like Minds Alumni Vanessa Warwick wrote the same words before I did here.

Photo with many, many thanks to the dedicated Paul Clarke

Are you build Community or Connections?

So I’m sat here at the Like Minds Summit reflecting over the last few days at Like Minds where we’ve played host to over 300 people, and I don’t know where to start.

First off, I’m not one to chest beat and bang my own drum (as much as Chris was telling me I should), so I’d rather you watched this incredible video put together by the always excellent Documentally.

I guess that main thing I want to say to everyone is what I’ve been saying for a little while now about Connections Over Community. Community support is great – but it only gets you so far. If you really want to do something, and achieve something, then you need to begin building connections out of that community,

The takeaway from Like Minds, then, is to go and pick up the phone, or send an email or a tweet, and get some face-to-face time with the connections you’ve made. There’s too much much talk and not enough action these days – so often because we’re so busy building our own communities rather than developing connections that enable to us to really be helpful.

Surely all the talk of ‘social’ needs to come around into this?

“Our Specials” to “You’re Special”

If you’re in a Catch 22 situation, and thinking of doing the hard sell, don’t.

Selling has been replaced by serving.

If you can give the best service, then you’ll get the best sales.

Rather than talking about “Our Specials”, start talking about “You’re Special”.

Does this mean I’m saying you should soft sell? No – it means I’m saying we should serve hard.

Serve each other rather than sell yourself.

(P.S. Don’t mean to be so Seth Godin-esque, but sometimes, you can’t help it :-)

Solving the Social Media Catch 22

IMG_3959I have an idea. Here’s the problem it solves:

You know you can help organisations with Social Media – more so than the people they put in charge of their Twitter accounts. You know how to develop strategy, integrate and operationalise it. You can manage it, and you can measure it. You can show ROI. You see how it fits into the organisation as a whole.

Trouble is, the organisation won’t hire you. The company won’t take your agency on to fulfil their Social Media needs, and the agencies don’t bring you in as a consultant.

Why? Because you have no big names on the CV. Effectively, you can’t get work because you don’t have work.

There has previously been one solution to this problem: Lie. Continue reading

Tower Block Of Uncommons

httpv://www.youtube.com/watch?v=q0WQEKHp0yM

If you can’t see the video above, click here.

This incredible series, Tower Block of Commons, gave me great insight again into perception. It doesn’t matter what the reality is. If the everyday person has a perception that our government spend all day arguing in a room and having two homes, then it doesn’t matter what really goes on.

Because the perception is broken, The House of Commons and the common man have nothing in common.

You want to know why it doesn’t matter? Because people don’t care about your reasons. Unless you care about theirs.

When I watch that video above (and the many other instances over the series), I’m looking at a members of parliament who are making the following fundamental flaw: They are seeking to be understood, rather than seeking to understand.

Could the woman in the video above see the MPs point of view? Sure they could, if the MP would give a little and understand their situation first. Because that’s all the woman wanted: to be understood.

Seek commonality. Put people first. Be impressed, not impressive. Understand, rather than trying to be understood. Help rather than trying to be helped.

Your Leading Thoughts Please

  • In 3 steps, how can we find commonality?