ScottGould.me

24.02.2010 People-to-People, Social MediaView Comments

Solving the Social Media Catch 22

IMG_3959I have an idea. Here’s the problem it solves:

You know you can help organisations with Social Media – more so than the people they put in charge of their Twitter accounts. You know how to develop strategy, integrate and operationalise it. You can manage it, and you can measure it. You can show ROI. You see how it fits into the organisation as a whole.

Trouble is, the organisation won’t hire you. The company won’t take your agency on to fulfil their Social Media needs, and the agencies don’t bring you in as a consultant.

Why? Because you have no big names on the CV. Effectively, you can’t get work because you don’t have work.

There has previously been one solution to this problem: Lie.

Yes, lie. Plump up your CV. Stretch I talked to to I worked with. To be honest – I’ve done this plenty over the past. For example, I worked with the BBC years ago and still kept calling them a client. That type of thing.

The trouble is that this isn’t the most social thing to be doing. I learnt that two years ago when I realised I was kidding myself just as much as I was kidding the potential clients I was courting.

And the trouble still is that loads of this goes on. And it will come around and bite you one day if you play with it.

When I was in this situation I decided that ultimately, a big name showed that I could do big things. So rather than getting a big name to prove this, I realised that there is something far more meaningful than working with big names. It’s making something big yourself that you can point too. Because then, I don’t need to have names. I can just point and say, “I did this.”

Trouble is: you can’t make something big because building doesn’t pay to begin with.

So, how do we solve the Catch 22?

I realised that you don’t solve the Catch 22 alone. The strength of Catch 22 is that it wants to issolate you: I’m damned if I do, and I’m damned if I don’t.

But when you change “I” to “we”, you realise that we aren’t damed if we do and damned if we don’t.

We has far more strength than I – and it can overcome Catch 22.

The way we solve the Social Media Catch 22 (that so many people are stuck in) is to stop trying to be solo acts. We need to come together under an umbrella – whether it be Red Cube Marketing / Aaron+Gould / thrudigital / etc

Umbrealla agencies are nothing new – but I wonder why so many people are trying to overcome the Social Media Catch 22 without them.

I was speaking to a newish contact this week and sharing this thought. Immediately he said, ‘lets collaborate in the same way’, and sure enough, before the day was over, we had. Give and take, grow and develop. It’s people-to-people in action.

Photo with thanks to Lucy Boyton.



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  • The Catch 22 analogy will resonate for a lot of people Scott. It’s a very good one.

    It’s interesting, because the timing of this piece coincided with an email dropping into us from a young filmmaker from Boston. It was honest, up front and clearly stated that ‘I’m struggling to get the experience I need.’

    The line that struck a chord was ‘I RT'ed your tweet "It's not a given right to be successful as an artist. Talent isn't enough. It's a prerequisite. Make things happen."

    I immediately felt connected and on the same wavelength. That meant more to me than a long list of tenuous project associations.

    And you’re right. Making one’s own name is so much healthier than hanging onto the shirtsleeves of others. Embracing each other and acknowledging that a collective and collaborative approach is by far the brightest survival strategy and leads to all kinds of opportunities.

    Best wishes for the rest of the week :)
  • Luke - love it. This is a great story and so true. When someone makes a personal connection it so outweighs the fluff that we use.

    I believe that making our name is important. The idea of branding is that your name is synonymous with one word that describes you. I think that when, rather than having a list of ppl you've 'worked with', you instead have a list of things you achieved, you are able to attain this association.
  • michaelgreenland
    Scott,

    Excellent though provoking article as always - and you're right. Partnering, or community is always a very good solution, and it's by building strong partnerships in business that we all benefit.

    However, what I would say about the referring to past clients - I think it is important to show who you have worked with in the past - as long as you say 'I used to work with' or 'I have worked with'. In some professions, your back catalogue is very important - but as it's in the past - it's only a back catalogue.

    It's when you openly say 'I'm working with...' - and you're not - that it's a problem :-)

    For example, I used to work with Ocado.com - but currently don't. I do however refer to them in conversations, but now I've stopped working with them, I always say 'used to work with...'.

    In business (and particularly in design and related professions) you will always need something to show what you've been doing, and why. If you don't have anything to show, you can't demonstrate what you are likely to do, or offer. That won't change.

    In many respects, we've all been in that position - when starting out, when you're a newer agency, when you're in a new area, a new market etc, you're generally 'dammed if you do, dammed if you don't' - if you haven't worked with known names.

    But there is always a way around that. Some good business leaders that are realistic enough to know that everyone started somewhere. Those leaders are out there, willing to give someone a shot. They are difficult to find (as generally, they are insulated with 10 layers of middle management, all who say 'computer says no') but they are there. And at some point, one of them will see what you are doing. And that's where it starts. Even if that's via partnerships - with good people.

    I've learned through my experiences that business is tough. I've had knocks and scrapes, setbacks and challenges, triumphs - had business and lost business (from some pretty high profile clients too). But, that's business. That's life. I'm not perfect, I won't fit with every business, I won't keep every client happy (although I wish I could). But we keep going, keep pushing.

    I always think persistence always pays off. I've also got some of my best business by being available, and by ensuring that people know that you're there. If a business has a need, and you offer something that fills that need, and you're there, and if you're lucky - it will happen. Right place, right time is - and will always be the most important ingredient.

    Many of the larger businesses I've worked with weren't interested in what I had done. They needed something doing, and normally the Account Exec from their current agency (normally 1000 times the size) were all off getting a tan, or having a meal with the Chief Exec, or dealing with the European Division.

    That moment is when you've made good business, and made a partner.
  • Very true - we must not neglect the past. I just find that people - and I did it too - exaggerate the past, which is wrong.

    Like you say, the best business comes through partnership - through building with them. This is P2P - the idea that "I am on your team" even if I'm not on your payroll - because I don't get paid by salary I get paid by vision and self actualization.
  • Often this comes down to a question of focus and sustained, single-minded effort. Taking a quick reality-check, the question becomes: have I put 100% of my business-building resources into demonstrating value to key target clients?

    In my experience, the answer to this question is typically "No!" Many business leaders I work with are too easily distracted by the next big thing, gathering new information, meeting socially, going to events or proposing big, new ideas and theories.

    All worthy pursuits to be sure, but in terms of commercial effectiveness, they account for little or no direct contribution to revenue generation.

    Focus. Diamond-tipped focus. Clear, sharp and hard.

    Thinking of you guys for major success with Like-Minds!

    Best, Robin
  • Agreed. I think this is another reason why doubling up with others helps - because you provoke each other to focus.

    Iron sharpens Iron. The diamond focus I'm developing isn't because I'm doing it alone - it's because Brand Gould is backed by Brand Robinson, and vice versas.

    Thanks for thinking of us this week. Of course, it's lost much of the sweetness without you being here. Next time, we have to make it happen.
  • Tim
    Funnily enough Scott we at COSMIC have been discussing the same thing, partnering up with other providers that fit well, makes you stronger.
  • Hey Tim

    Good idea - keep me in the loop and let me know how it goes?
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