A Video After I Voted
If you can’t see the video, click here, or watch it directly on YouTube. In this video I just share a few branding thoughts and community thoughts over voting. I wrote two very popular posts last month, one called My Vote For Sale: Price Engagement, which was about my disillusionment about the lack of engagement [...]
How Apple Creates Suspense, Why Satisfaction Doesn’t Matter, and A Lesson From Star Wars
I spoke a while ago on the idea of what I’m calling ‘brand mystery’ – we looked at JJ Abrams’ TED Talk and Lost, and how he tells a story by suspense. He never provides the complete picture, and this is what keeps you hooked. This is contrary to what one copywriter thought when he [...]
Sucker For A Story. A Bigger Sucker For A Mystery
This image enthrals me. Why? Because it doesn’t just tell a story. It also doesn’t tell the story: are these two people talking, or have they just met? What are they meeting for? What is that moon-like thing? What does this image mean and stand for? By mentally filling in the gaps, I look at [...]
Experience: Today's Currency
When you go into Starbucks what are you buying? A product? A good? A service? Or are you indeed buying something far greater than coffee? The idea of experience in marketing is not at all a new one, and indeed the general public can now observe that more often than not, the notion of experience [...]












