Be Useful: The 6 Social Media Presences

[slideshare id=3441935&doc=6socialmediapresencetypes-100315195225-phpapp01]

If you can’t see the Slideshow, click here. You can view the slideshow by itself here.

Today I’m giving you a little teaser of just some of the content I’ll be going through at Like Minds Immersive on Thursday in London.

I wrote an article a while ago on the 6 Social Media presence types, which aimed to provide some kind of model for differentiating the different ways you can run a Social Media account. The above slideshow is what an updated version that includes more examples and tighter commentary on how to run them using what I call the PRE stance (the blend of personal, relational and expertise for that presence.)

A Note on Being Useful

You’ll remember we spoke about the purpose of Social Media is to be useful. We have the phrase ‘value’ which I think can become too much like jargon – especially when asking “what is useful?” or “what is helpful?” is so much more to the point.

With all the content online, you don’t need another blog post from me. The idea today is that I’m sharing this with you because I truly believe it will be useful for you.

So here’s the challenge:

  • in order for me to be useful to you, I will help you practically apply this all I can in the comments below and on the phone.

The 6 Presences

The idea of each of these presences is to provide a useful way for your audience to engage with you, depending on what their needs are, so we have:

  1. Leadership, which is useful because it leads. Names, causes, passions – we follow them.
  2. Active Authority, which is useful because it directs. Here’s the expert in that niche area who provides targeted, practical advice.
  3. Solution Support, which is useful because it assists. When something doesn’t work, these guys are ready to fix it in a heart-tweet.
  4. Platform, which is useful because it gathers. Where like minded individuals get together around commonality.
  5. Passive Publishing, which is useful because it notifies. If I want just the news updates, this is what I’ve subscribed to.
  6. Monitor & Response, which is useful because it initiates. When someone asks if I need help, before I’ve asked, this is that presence.

How Can This Be Better?

I’m aware that I’ve missed out lots of examples – so please add any examples you know of that fit the 6 presences. Of course, if you know of a 7th presence, let me know!

Otherwise, I’m ready to assist you and talk this through more to make sure I’m being useful to you!

6 Classifications of Social Media Engagement

Sometimes I’m just stupid. I’ll be honest with you. So when it comes to Social Media integration and management, I like things to be clear and simple.

I just want to share this simple method we have at Aaron+Gould for managing client Social Media. Perhaps you can do something with it. These are our 6 classifications of social media engagement:

1. Indirect Positive Mention
2. Indirect Querying Mention
3. Indirect Negative Mention
4. Direct Positive Mention
5. Direct Querying Mention
6. Direct Negative Mention

When monitoring engagement (the first 3 are conversation about, the second 3 are conversation with), we can immedately act accordingly because we have protocols in our guidelines for what should be done under each circumstance.

One more thing: we see any engagement as an opportunity, not a threat, and our guidelines are all geared with this in mind.

Question: What can you do with this and where can you take this?