Developing Social Media Strategy

I’m speaking at Like Minds Immersive on Thursday 18th March in London on the subject of “Developing Social Media Strategy“, with one of the stars from Like Minds 2010, James Whatley.

It’s an afternoon training event with only 12 places (of which most are gone) which is designed to literally ‘immerse’ the participants into a learning environment where each person comes away with some serious knowledge and serious points to action. You can read more about it and book yourself in on the Immersive site, but I just wanted to share a few thoughts on why this is needed.

There are few people who understand strategy when it comes to Social Media. The fact that many keep insisting “there are no experts” while others insist that there are experts, but you need to beware of the “social media snake oil” is a result of a lot of fake, misunderstood and plain rubbish that does exist online. And because Social Media uses itself to talk mostly about itself, we have an echo-chamber effect that creates a lot of content, a lot of confusion, but also a lot of expertise.

The fact that Social Media so often gets associated with the tools also creates a mist that makes otherwise smart people a little bit weary and ignorant. We have an overload of specialist terminology, a whole bunch of spammers and those who just oversell, and then people in the middle trying to make their way by learning what they can by trial and error.

Out of those that do understand strategy, those who make it happen are fewer. It’s funny – everyone wants to hire the famous bloggers, but they don’t even know what successes they’ve had, other than a successful blog.

What we’ve done with Immersive is try to address these issues. First, we get an industry expert to speak – hence James Whatley. He’s working with Nokia, Cancer Research, Canon, and other clients at 1000heads. He’s behind some campaigns that you know, and others that you don’t.

Next, we provide clear models and frameworks for Social Media strategy. The biggest compliment I had last year was after our Immersive in December in Exeter, when one attendee (Adam Stone, if you want to fact-check) said that he used the content to win business shortly after.

What will we be discussing at this Immersive?

  • Models for key strategies and their according levels of participation
  • Frameworks for growing a Social Media campaign through it’s various stages
  • The different types of Social Media presence, and how to run them
  • Understanding igniting word of mouth in the Social Media context

If you are in or near London, then I’d recommend you get along – if only for the networking with the people who have already booked in, it’s well worth £350 for the afternoon. Lunch is also on us, served by our hosts One Alfred Place.

You get directions, more info and book online at the Immersive site.

What can we do with our collective Like Minds?

In a world where many are caught in a Catch 22, you have to wonder, what can we do with our collective Like Minds?

If we could convert our community into connections, I bet we’d find ourselves accomplishing things we never thought possible. I know that’s where I’m finding myself at the moment.

- What change could we make in the local community?
- What differences could we make for those living with tragically poor quality of life?
- What opportunities could we open for those who have none?
- What people could we connect together who could change the world?

So the question is, how are you leading the way with the connections you’ve made?

Photo courtesy of the stellar Benjamin Ellis.

What The World Needs Now

who tha´ man?This on the BBC is interesting. It’s a short clip of delegates at TED saying what they think ‘what the world needs now’ in 18 seconds. They all hinge on action. But my favourite is from Arianna Hugginton who said beautifully that ‘we need greater simplicity.’

I’m trying really hard to get a mission statement together for Like Minds. I’ve tried ‘challenging thinking to change our actions’ which is too long – and ‘challenging thinking’ which is too vague. I tried ‘open source thinking’ which means we should be free (which we aren’t), and I’m tried ‘making ideas accessible’ which hinges too much on the ideas and not the delivery of those ideas.

Like I say, an idea that goes nowhere is just an ideal, and Arianna as well as others in that video echoed that we need less people complaining and bulldozing, and more people collaborating and building. That’s also the theme of this incredible talk by Jamie Olivier, who won this year’s TED Prize for his campaign to teach every child about food. Continue reading

Creating A People-To-People Conference

One of the greatest challenges that we face is to deliver on our ideas. On Saturday I asked the question on Twitter, “When it comes to ideas, what’s important? Making them accessible? Uniting people to ideas? Making ideas happen? Having lots, or a few?” The resounding response was “making ideas happens”.

The challenge that the Like Minds team faced this year was to make the idea of ‘people-to-people‘ happen, rather than letting those ideas become ideals that are never actualised. Continue reading

Immerse Yourself

Last night we announced at Like Minds the next step from October’s event, and the next step towards February’s event: Like Minds Immersive. The idea of Like Minds Immersive is “executive training in developing, integrating, managing and measuring new thinking, born out of a need to narrow from the big ideas shared at Like Minds” – in other words, taking innovation concepts, presenting the fundamental precepts, and then drilling down into actionable advice. Continue reading

Influencers And Translators

httpv://www.youtube.com/watch?v=oZUJ7D5zjxg&fmt=18

Yesterday over brunch John Harvey (Exeter City Centre Manager) was telling me about the above mentioned case of Twitter, and the offline momentum he gained from a single tweet. It’s a great (and digitool, not digitall) example of what I think is the greatest use of Social Media for business: engaging and envisioning influencers. Continue reading

The Fantastic Four Returns On Social Media

I know I’ve written a lot about Social Media recently, but I find sticking on a subject and forming it (like I did with PR last month) is useful for all of us, as we move past concept and get into framework. Sure, it doesn’t make for ‘high traffic’ articles, but this is about enabling us to do better, not raising my own profile.

Now I don’t call ROI anything else other than Return On Investment, because it’s not. But non-financial impact must not be neglected – whilst not being mixed up with ROI. Advocacy, for example, is not measured by ROI, but ask any real brand manager if they can do without it and the answer is no. Continue reading

The 6 Types Of Social Media Presences You’ll Meet In Heaven

For all the skepticism of ‘love’ and other such metaphysical language in the marketplace, it’s interesting to watch the TED Talks. In fact, it’s interesting to watch this TED Talk in particular by Rory Sutherland. Listen to the language – it’s about value, perception, resources, persuasion, emotion, compulsion, desire – all from the mouth of a highly respected advertising genius. In other words – the guy who gets paid millions to bring home the bacon for the brands, talks about emotion.

In actual fact, as you listen to these wonderful people appearing at TED, they continually reduce incredible things down to things of the heart. Emotion.

As I first stated yesterday, and refined with help from @Claire_Sloane , the successful social media practioner is a master of relationship before they are a master of ROI. Everyone who successfully uses social media is doing something different from the businesses that don’t get social media – they are aiming to add value, not aiming to sell stuff. We all recognise that business is about relationship – especially with small businesses – and social media is simply an enabler that magnifies and intensifies this. You can check out and use my framework that looks closer at this on the concept of lifting restrictions here. Continue reading

I’m Nobody.

It’s true. It’s not just another mantra. It’s not just a controversial, attention grabbing line.

The idea for Like Minds wasn’t really mine, it was Trey’s. The business model for Like Minds wasn’t really mine, it was Drew’s. The contacts, colleagues and friends that came – the majority of those 200 weren’t mine, they were yours. All the ideas, inspiration and information, certainly wasn’t mine – they came from Trey, Daren, Olivier and Maz. Continue reading