3 Social Strategies For Small and Big Business

How many of you remember the Social / Broadcast Matrix? If you don’t, you can quickly catch up, or just follow the diagram below and I’m sure you’ll get the gist:

Social / Broadcast MatrixThe Social / Broadcast Matrix says that there are four configurations for media, based on whether your channels and your content is social and/or broadcast.

There are two polar opposites when it comes to media: Social and Broadcast. In fact, these aren’t the polar opposites of media, they are the polar opposites of communiction.

Broadcast is about one-way, push communication. Social is about multi-way, pull communication.

Social is in actual fact our default communication method (a conversation where both people speak and listen in turn), whereas broadcast is what happens we begin to duplicate communication and push it out.

If you follow the axis in the Social / Broadcast Matrix (full post on this model), you’ll understand that there are four modes:

Broadcast/Broadcast is where both the channel and the content is pushed (like traditional TV.)

Social/Broadcast is when we find broadcast content socially distributed and consumed (like a PR blog or Passive Publishing Twitterfeed.)

Broadcast/Social is where the channel is broadcast, but the content is social (like reality TV.)

Social/Social is where both channel and content are social (like Facebook or Google Wave.)

We can then see that there are three social strategies: Continue reading

The Pitfall of the Overestimation of Participation

httpv://www.youtube.com/watch?v=uPYvZZe5-bo

For a long time when it came to consulting in digital marketing, I’d be asked what the best thing to do was to achieve a loose objective, and I’d in turn provide the usual no-brainer advice of giving the voice to the people, providing value, suggesting a permission asset, getting retweets, blah blah blah.

I can’t begin to tell you how many times I’ve failed by having little focus, and and as a result, committed the cardinal mistake of overestimation of participation. The result? Ghost towns. Disappointed. Unhappy investors. This post addresses the latter.

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Making The First Move

chessI recently captured some thoughts from a discussion I’d had with Benjamin Ellis, a very astute consultant based in London, on the subject of business mindset and innovation. One of the things we discussed was what is known as first mover advantage – the term given to those businesses that make the first move into new innovative technologies ahead of their competitors. Continue reading

Tactics Aren’t Strategy AKA Just Because You Could Doesn’t Mean You Should

One of Olivier and I from earlier.

Yesterday I was with a prospective client that my company would provide Social Media consulting and management for. What I kept repeating to them every time they asked questions such as “What’s an RT?”, “What’s LinkedIn?” and “Should we do a podcast?”, was that we shouldn’t get caught up in the tools and tactics – we needed to talk strategy. Continue reading

The 6 Types Of Social Media Presences You’ll Meet In Heaven

For all the skepticism of ‘love’ and other such metaphysical language in the marketplace, it’s interesting to watch the TED Talks. In fact, it’s interesting to watch this TED Talk in particular by Rory Sutherland. Listen to the language – it’s about value, perception, resources, persuasion, emotion, compulsion, desire – all from the mouth of a highly respected advertising genius. In other words – the guy who gets paid millions to bring home the bacon for the brands, talks about emotion.

In actual fact, as you listen to these wonderful people appearing at TED, they continually reduce incredible things down to things of the heart. Emotion.

As I first stated yesterday, and refined with help from @Claire_Sloane , the successful social media practioner is a master of relationship before they are a master of ROI. Everyone who successfully uses social media is doing something different from the businesses that don’t get social media – they are aiming to add value, not aiming to sell stuff. We all recognise that business is about relationship – especially with small businesses – and social media is simply an enabler that magnifies and intensifies this. You can check out and use my framework that looks closer at this on the concept of lifting restrictions here. Continue reading