Comments on: The Pyramid Of Expectation http://scottgould.me/the-pyramid-of-expectation/ A thinking blog for thinking people Fri, 30 Jul 2010 02:37:14 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Scott Gould http://scottgould.me/the-pyramid-of-expectation/comment-page-1/#comment-1273 Scott Gould Thu, 14 Jan 2010 21:08:03 +0000 http://scottgould.me/?p=1162#comment-1273 Cheers Al for the remarks, it's good to know that this stuff is happening in your business.<br><br>TBH, what I'm saying is nothing new, it's just a way to describe what already exists and happens continually everyday.<br><br>Great that you guys are on the 'surprise' level. See today's post for tips on keeping it up! Cheers Al for the remarks, it's good to know that this stuff is happening in your business.

TBH, what I'm saying is nothing new, it's just a way to describe what already exists and happens continually everyday.

Great that you guys are on the 'surprise' level. See today's post for tips on keeping it up!

]]> By: banksy6 http://scottgould.me/the-pyramid-of-expectation/comment-page-1/#comment-1272 banksy6 Thu, 14 Jan 2010 20:48:49 +0000 http://scottgould.me/?p=1162#comment-1272 Nice Scott - Interestingly we recently profiled a subsection of our client base to find out where we were and the views were interesting. Areas we felt we excelled in have room for improvement and areas we had almost taken for granted as 'the way we do business' showed as being 'uber' important to why those clients choose to work with us! All round, we were reaching levels of surprise for many but one things for sure, there is always work to be done and improvements to be made and anyone thinking otherwise should look over their shoulder as the competition will sure as anything be snapping at their heels if they don't :) Nice Scott – Interestingly we recently profiled a subsection of our client base to find out where we were and the views were interesting. Areas we felt we excelled in have room for improvement and areas we had almost taken for granted as 'the way we do business' showed as being 'uber' important to why those clients choose to work with us! All round, we were reaching levels of surprise for many but one things for sure, there is always work to be done and improvements to be made and anyone thinking otherwise should look over their shoulder as the competition will sure as anything be snapping at their heels if they don't :)

]]> By: Scott Gould http://scottgould.me/the-pyramid-of-expectation/comment-page-1/#comment-1271 Scott Gould Wed, 13 Jan 2010 17:51:59 +0000 http://scottgould.me/?p=1162#comment-1271 In Experience Economy, Pine and Gilmore go through some of this on a scorecard - but I have my own that I have developed too. I'll post some up!<br><br>Great to talk too, as always. Mulling over how now to re-address my vision for the year :-)<br><br>S In Experience Economy, Pine and Gilmore go through some of this on a scorecard – but I have my own that I have developed too. I'll post some up!

Great to talk too, as always. Mulling over how now to re-address my vision for the year :-)

S

]]> By: Robin Dickinson http://scottgould.me/the-pyramid-of-expectation/comment-page-1/#comment-1270 Robin Dickinson Wed, 13 Jan 2010 17:36:43 +0000 http://scottgould.me/?p=1162#comment-1270 Excellent remix and reissue of key points, Scott. <br><br>I would love to check my customer's perceptions of 4-S experience when engaging with my consulting business. Have you considered developing some kind of scorecard/questions to enable this? Perhaps I could help you with create it.<br><br>Looking forward to the next installment (guess that's suspense). ;)<br><br>Great talking this morning,<br><br>Robin :) Excellent remix and reissue of key points, Scott.

I would love to check my customer's perceptions of 4-S experience when engaging with my consulting business. Have you considered developing some kind of scorecard/questions to enable this? Perhaps I could help you with create it.

Looking forward to the next installment (guess that's suspense). ;)

Great talking this morning,

Robin :)

]]> By: Scott Gould http://scottgould.me/the-pyramid-of-expectation/comment-page-1/#comment-1269 Scott Gould Wed, 13 Jan 2010 14:47:06 +0000 http://scottgould.me/?p=1162#comment-1269 Thanks Mike, always honoured to have you come by. I'll read your article and see how it evolves what I've done here! Thanks Mike, always honoured to have you come by. I'll read your article and see how it evolves what I've done here!

]]> By: mikemyatt http://scottgould.me/the-pyramid-of-expectation/comment-page-1/#comment-1268 mikemyatt Wed, 13 Jan 2010 13:09:04 +0000 http://scottgould.me/?p=1162#comment-1268 Hi Scott:<br><br>Another great post. I especially liked the point about managing expectations, which is a huge blind spot for many leaders. You might enjoy this post on expectation management: <a href="http://bit.ly/7rsaOO" rel="nofollow">http://bit.ly/7rsaOO</a> <br><br>All the best Scott... Hi Scott:

Another great post. I especially liked the point about managing expectations, which is a huge blind spot for many leaders. You might enjoy this post on expectation management: http://bit.ly/7rsaOO

All the best Scott…

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