I don’t have many regrets. (Although, maybe I should.) But whenever I work on my website at all, I have an overwhelming regret – that
What leaders need to do right now
How do we engage people? Teams? Employees? Customers? Citizens? Detractors? Those who don’t seem to listen? Those who think differently? Those who don’t seem to
This week I met my friend Colin Smith for a coffee and a talk. In fact, I should say that I met him for a listen.
Once upon a time, a client of mine was going through a major change process. Things were rushed, communication wasn’t done right, words were misspoken,