This week I met my friend Colin Smith for a coffee and a talk. In fact, I should say that I met him for a listen.
Once upon a time, a client of mine was going through a major change process. Things were rushed, communication wasn’t done right, words were misspoken,
All too often, people and organisations communicate in a very “me to you” way, which whilst it might get short-term results if the volume of
Recently I was asked what I thought the three most important skills of leadership were. Typically, such responses are things like “vision” or maybe something
It’s a tale of love, scars, and Italy. And, it’s how engagement works! Discover the three processes behind engagement in this short clip.
Enterprise Engagement The Engaged Company Stock Index (ECSI) outperformed the S&P by 29.9% over the last 4 years, or an average of 6.2% per year
In 1977 psychologist Ellen Langer conducted what is now known as the Copy Machine Study. In it, researchers would cut in front of someone standing in
Here’s a quick sentence that is very good for encouraging people to become responders to, rather than just receivers of, your engagement, which is necessary to get
A simple thing that I’ve taught for many years is how you structure requests to increase your chances of a getting a response. This isn’t
A model to explain the various types of engagement
The first stage of engagement is communication and messaging. You cannot engage with it: indeed, you cannot live with out! A big part of engagement
How understanding each person’s PATCH will make you a stakeholder success
Learn how to use the most powerful engagement strategy
How to overcome poor response and get people involved