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My Regrets

I don’t have many regrets. (Although, maybe I should.) But whenever I work on my website at all, I have an overwhelming regret – that

Hearing Without Listening

This week I met my friend Colin Smith for a coffee and a talk. In fact, I should say that I met him for a listen.

Sorry Seems to Be the Hardest Word

Once upon a time, a client of mine was going through a major change process. Things were rushed, communication wasn’t done right, words were misspoken,

Results = Time + Action

I just read this line, which according to this tweet below, is from Chris Do: I think this formula is an elegant summary of an