Category: Muse & Views

Hearing without listening

This week I met my friend Colin Smith for a coffee and a talk. In fact, I should say that I met him for a listen.

Sorry seems to be the hardest word

Once upon a time, a client of mine was going through a major change process. Things were rushed, communication wasn’t done right, words were misspoken,

Results = Time + Action

I just read this line, which according to this tweet below, is from Chris Do: I think this formula is an elegant summary of an

The Three Skills of a Leader

Recently I was asked what I thought the three most important skills of leadership were. Typically, such responses are things like “vision” or maybe something

What Technology Can’t Replace

I had the privilege this week of speaking with two startups, one a client, the other not, both of whom are developing technology that helps bring people

How to Instantly Engage Anyone

…Person to person 1. Say “hi, how are you?” 2. Talk about their favourite subject. And what is everyone’s favourite subject? Themselves – the things

One Word That Drives Engagement

In 1977 psychologist Ellen Langer conducted what is now known as the Copy Machine Study. In it, researchers would cut in front of someone standing in

Put Your Hand Up If

Here’s a quick sentence that is very good for encouraging people to become responders to, rather than just receivers of, your engagement, which is necessary to get

Point to the Bright Spots

The first stage of engagement is communication and messaging. You cannot engage with it: indeed, you cannot live with out! A big part of engagement