You Are Not Machines! You Are Not Cattle!
How do we engage people? Teams? Employees? Customers? Citizens? Detractors? Those who don’t seem to listen? Those who think differently? Those who don’t seem to
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What Technology Can’t Replace
I had the privilege this week of speaking with two startups, one a client, the other not, both of whom are developing technology that helps bring people
The Three Processes Behind How Engagement Works
It’s a tale of love, scars, and Italy. And, it’s how engagement works! Discover the three processes behind engagement in this short clip.
How to Instantly Engage Anyone
…Person to person 1. Say “hi, how are you?” 2. Talk about their favourite subject. And what is everyone’s favourite subject? Themselves – the things
One Word That Drives Engagement
In 1977 psychologist Ellen Langer conducted what is now known as the Copy Machine Study. In it, researchers would cut in front of someone standing in
What Engages One May Well DISengage Another
So last week I made both a mistake and a great move in one go. Let me explain: What I did It’s common for people
The 4 Universal Social Gifts
Be social by giving these gifts
4 Ways to Focus When You Meet People
You might not believe it but there was a time when I was really bad with people. In fact, I was so bad with people
Are You *That* Person? and What to Do About It
I’ll admit it if you will – many times I’ve been the person you don’t want to meet at the cocktail party. You know, that
The Importance of Being Encouraged
Do we really know how powerful our words are? I’m not just talking about thinking and speaking positively – which has benefit and we need