People Engagement


What Technology Can’t Replace

I had the privilege this week of speaking with two startups, one a client, the other not, both of whom are developing technology that helps bring people

How to Instantly Engage Anyone

…Person to person 1. Say “hi, how are you?” 2. Talk about their favourite subject. And what is everyone’s favourite subject? Themselves – the things

One Word That Drives Engagement

In 1977 psychologist Ellen Langer conducted what is now known as the Copy Machine Study. In it, researchers would cut in front of someone standing in