How do we engage people? Teams? Employees? Customers? Citizens? Detractors? Those who don’t seem to listen? Those who think differently? Those who don’t seem to
This week I met my friend Colin Smith for a coffee and a talk. In fact, I should say that I met him for a listen.
Once upon a time, a client of mine was going through a major change process. Things were rushed, communication wasn’t done right, words were misspoken,
All too often, people and organisations communicate in a very “me to you” way, which whilst it might get short-term results if the volume of
Recently I was asked what I thought the three most important skills of leadership were. Typically, such responses are things like “vision” or maybe something