Category: Customer Engagement

Preaching to the Converted?

You might have the feeling if you’re using Social Media that you’re preaching to the converted. I often do. Question: How many more case studies

Developing Social Media Strategy

I’m speaking at Like Minds Immersive on Thursday 18th March in London on the subject of “Developing Social Media Strategy“, with one of the stars

Social Media Planning, In 4 Phases

Part of my commitment on this blog (and a commitment I require every Like Minds speak to fulfil) is providing IDEA: inspiration, decision-making information, examples,

Friendship 2.0 and Beyond

There’s a great discussion going on right now at my friend Robin Dickinson‘s blog on “Building Relationships: A Question of Quality Over Quantity” (go and