Hi, I’m Scott

I’m an author, speaker and advisor who helps Global 500 companies build enduring connections with their customers.


My book, The Shape of Engagement, is due out on 22nd September.

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Frameworks & Models

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I love to create frameworks as ways of understanding something, and being able to do it better. I truly believe that there’s nothing as practical as a good theory, because it empowers you in so many ways. So here’s my frameworks, most of which are about engagement.