My Regrets
I don’t have many regrets. (Although, maybe I should.) But whenever I work on my website at all, I have an overwhelming regret – that
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Scott Gould
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10 Critical Engagement Moves in Response to COVID-19
What leaders need to do right now
You Are Not Machines! You Are Not Cattle!
How do we engage people? Teams? Employees? Customers? Citizens? Detractors? Those who don’t seem to listen? Those who think differently? Those who don’t seem to
Hearing Without Listening
This week I met my friend Colin Smith for a coffee and a talk. In fact, I should say that I met him for a listen.
Sorry Seems to Be the Hardest Word
Once upon a time, a client of mine was going through a major change process. Things were rushed, communication wasn’t done right, words were misspoken,
What’s Experience Got to Do with It?
So recently I released the beta of my brand new Engagement Assessment – a clever tool that works out your engagement strength and strategy for growth by
Results = Time + Action
I just read this line, which according to this tweet below, is from Chris Do: I think this formula is an elegant summary of an
Introducing the Engagement Assessment
The Engagement Assessment is a quick indicator of the success of any engagement endeavour. It does this by asking 12 self-reporting questions to ascertain the
It’s Not Start with Why… It’s Start with We
All too often, people and organisations communicate in a very “me to you” way, which whilst it might get short-term results if the volume of
The Three Skills of a Leader
Recently I was asked what I thought the three most important skills of leadership were. Typically, such responses are things like “vision” or maybe something