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Leadership & Employee Engagement

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Hearing Without Listening

This week I met my friend Colin Smith for a coffee and a talk. In fact, I should say that I met him for a listen.

Sorry Seems to Be the Hardest Word

Once upon a time, a client of mine was going through a major change process. Things were rushed, communication wasn’t done right, words were misspoken,

The Three Skills of a Leader

Recently I was asked what I thought the three most important skills of leadership were. Typically, such responses are things like “vision” or maybe something

Engagement Statistics

Enterprise Engagement The Engaged Company Stock Index (ECSI) outperformed the S&P by 29.9% over the last 4 years, or an average of 6.2% per year

One Word That Drives Engagement

In 1977 psychologist Ellen Langer conducted what is now known as the Copy Machine Study. In it, researchers would cut in front of someone standing in

Put Your Hand Up If

Here’s a quick sentence that is very good for encouraging people to become responders to, rather than just receivers of, your engagement, which is necessary to get