Engagement – whether that’s with your customers, employees, communities, or users – is a critical businesses skill. Organisations who optimise for engagement outperform the average by a factor of 3.5x1, because quite simply, engaged people invest more, are more loyal, and are greater advocates.
But engagement isn’t just about efficiency or growth. It’s a mindset, a way of viewing the people you serve and who serve with you, and the way that any cause or purpose worth working for comes to fruition.
My workshop will teach you the art and science of engagement – not just by hearing about it, but by practicing it there and then! You’ll get to feel engagement in action, understand the core concepts, and be able to put it into action come Monday morning.
And what’s more, we will take the Shapes of Engagement from my book and then customise them explicitly to your situation, so that you come away with Your Shape of Engagement for your organisation.