The Three Skills of a Leader
Recently I was asked what I thought the three most important skills of leadership were. Typically, such responses are things like “vision” or maybe something
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One Word That Drives Engagement
In 1977 psychologist Ellen Langer conducted what is now known as the Copy Machine Study. In it, researchers would cut in front of someone standing in
Point to the Bright Spots
The first stage of engagement is communication and messaging. You cannot engage with it: indeed, you cannot live with out! A big part of engagement
How to Engage Stakeholders
How understanding each person’s PATCH will make you a stakeholder success
The Power of an Invitation
The simple change that’ll get responses to your messages
Producing Proof
My good friend Munya Hoto once told me that we live to produce proof. I like that. It means that we live to produce physical
Change Is the Essence of Growth
A note today about change. Change is the essence of growth. To not change – that is truly destructive. Change means we are fresh, focussing
Polarising People: How Far Is Too Far?
If you can’t see the video above, click here, or watch it directly on YouTube. This video above is one of my favourites — by
What Nestlé Should Do, in 4 Steps
If you didn’t know, Nestlé have had a rough week, which I detailed yesterday. Today’s post is a continuation: What should Nestlé do now? It’s easy
The 7 Things Nestlé Should’ve Done
UPDATE: I have also published a follow up post on What Nestlé Should Do Now.} The latest Social Media disaster happened last week as Nestlé
4 Flaws to Learn from Eurostar – a Social Media Case Study
So there’s lots of buzz right now about Eurostar’s mass travel delays following a train failure mid-Channel Tunnel, and the subsequent issues surrounding the handling