Buyology Lesson 1: The Logo is Broken
One of the hot new trends in marketing circles at the moment is neuromarketing. It’s the science of marketing in the sense that it measures people’s brain activity when they are looking and engaging with marketing messages, and thus seeks to deliver a quanitfiable answer to questions like “does engaging senses make a difference?”, “are logos effective?”, and “do anti smoking signs make people stop smoking?”
Of course those of us who are part of the social revolution know that traditional marketing is becoming more and more ineffective, but this book not only says in a way that your boss will listen, but goes one step prover and scientifically proves it (to a degree – the samples are small.)
Over the next weeks I want to look at three or four of the main learnings that I drew from this book, along with adding the others things that I’ve been thinking about at the moment that extend his ideas further.
Each one is a lesson in how marketing, and indeed communication, has changed – or rather, has always stayed the same and only now have we realised how wrong our methods have been.
So without further ado, lesson one.
The Logo is Broken: how Association is the new Branding
Something I’ve been saying more and more to our sponsors for Like Minds is that I want to embed them into the narrative of our events. I’ve always known that banners on stage or logos on a website were not just cringy, they were ineffective, and instinctively I’ve always tried to make our sponsors the same companies that provide us with something that is used in the very fabric of the event. Starbucks provide our coffee, Ooyala provide our video platform, Optix provided a social media survey, etc.
According to Lindstrom, my approach is actually correct with the science of association. In fact he goes as far as to say that the association of a product, like the shape of a Coca-Cola bottle of the red of the Coca-Cola brand, neither with the logo in sight, is more powerful than seeing the logo. What Lindstrom did was wire people up to his MRI machine and scan their brain activity whilst showing them various images, videos and sounds. More brain activity meant more success, less meant failure. So this is what he found:
- In measuring the effectiveness of Coca-Cola’s, Ford’s and Cingular’s sponsorshop of American Idol, Coca-Cola came out trumps and Ford didn’t get much benefit at all. Lindstrom says this is because Coca-Coal was part of the actual story of American Idol. The judges have Coca-Coal red glasses and seats that are modelled after the shape of their bottles. Contestants are interviewed in a Coca-Cola red room, and the song tracks can be downloaded courtesy of Coca-Cola.
Ford however are not involved with the contestants or judges at all – they only get an advert played at the beginning of the commercial break. What Lindstrom says is that the product or brand must be critical to the storyline. So he’d say that that one-off shot of the Sony Ericsson phone in Casino Royale wasn’t best placed because it wasn’t pivotal to the plot.
- When measuring smoker’s reactions to cigarrettes, they reacted more strongly to the red of Malborro against a desert sunset (their branding) than they did to the logo. He did numerous other experiments that said the same thing. This is why he says we know when an advert is for a brand when we don’t even see the product – it’s all the associated feelings, colours, sights, sounds, storyline, etc. This is why Marborro do a good job with sponsoring Formula 1 – apparently when he showed people Forumla 1 images, the same part of the brain that craves cigarettes lights up because this association with the brand is so strong.
His conclusion is that our minds are so bombarded with logos all day that when we see a logo or know something is an advertisement, our guards go up automatically.
Smashable Brands and Strong Assocations
The marketer’s response, he says, must be to then strengthen the associations that we have with our brands. He calls brands that have very powerful associations smashable brands, as you could smash the brand into tiny pieces, pick up one of the those tiny pieces, and still know that it was the brand.
So in the case of Coca-Cola, if you smash a Coca-Cola bottle, you still know it’s Coca-Cola. Likewise you can tell a Mac OS X icon apart from a Windows one. Or take the image of the Ferrari at the top of this page – or is it? We think it’s a Ferrari becuase it’s bright red, but it might not be. That red on a car is so associated with Ferrari that we think it is. And also when I look at it I also think
The conclusion that I draw from all of this is that I need to far more aware of all the elements that either people already associate with my brands, and also what I want to associate. I think that whilst I’m keen on design and love branding, I actually haven’t been thinking enough about association.
I’d say most people take association as far as a logo, a font and a colour. We should be thinking about associating much, much more.
A critical part of this is knowing what to associate with. A association has the potential to harm our brand if it doesn’t have positive connotations and reinforce the values of our brand.
Your Leading Thoughts
I’ve chucked out a few thoughts here and certainly haven’t followed the thought line for long, because I think we need to discuss it here.
- First of all, what are you comments on this? Have you seen other brands do association well? Have you experienced it yourself?
- Second, what are some of the ways that we can be better at association? How do we ensure we pick correct associations?
- Thirdly, given that many of us are knowledge workers with our own “brands”, how can we use association on a personal level?