How do we engage people? Teams? Employees? Customers? Citizens? Detractors? Those who don’t seem to
This week I met my friend Colin Smith for a coffee and a talk. In
Once upon a time, a client of mine was going through a major change process.
It is winter in England, which means short, cold days. I have spent these primarily
So recently I released the beta of my brand new Engagement Assessment – a clever tool that
I just read this line, which according to this tweet below, is from Chris Do:
The Engagement Assessment is a quick indicator of the success of any engagement endeavour. It
All too often, people and organisations communicate in a very “me to you” way, which
Recently I was asked what I thought the three most important skills of leadership were.
The Organic Agency are a challenger marketing agency working with clients such as Direct Line
The Mission Feedback’s mission was to “engage young people through music”. Based in Exeter, UK,
Where do we begin with engagement, and what should we do next?
The six psychology stages of engagement between a person and any other person or thing
The five things that that internally motivate people to engage
There’s all kinds of engagement, but perhaps not as you know it
There’s 3 types of engagement – but they also are 3 levels of maturity
Why a click is NOT engagement, and why others things are
I had the privilege this week of speaking with two startups, one a client, the other not,
It’s a tale of love, scars, and Italy. And, it’s how engagement works! Discover the
…Person to person 1. Say “hi, how are you?” 2. Talk about their favourite subject.
Unearth the three ancient processes that drive all engagement
Enterprise Engagement The Engaged Company Stock Index (ECSI) outperformed the S&P by 29.9% over the
In 1977 psychologist Ellen Langer conducted what is now known as the Copy Machine Study. In
So last week I made both a mistake and a great move in one go.
Here’s a quick sentence that is very good for encouraging people to become responders to, rather
A simple thing that I’ve taught for many years is how you structure requests to
A model to explain the various types of engagement
The first stage of engagement is communication and messaging. You cannot engage with it: indeed,